Trust and Safety Associate – Accenture Malaysia
Role Summary
The Trust and Safety Associate for Turkish Support at Accenture Operations is responsible for analyzing and reviewing various types of online content to maintain safety and quality. The role involves investigating and resolving content issues while supporting platform companies and users. It requires resilience due to possible exposure to objectionable and sensitive material.
Job Description
The Trust and Safety Associate - Turkish Support at Accenture Operations plays a key role in maintaining the safety and quality of online content. This role involves analyzing and reviewing user profiles, audio, videos, and text-based content as well as investigating, escalating, and resolving reported or system-flagged issues to support platform companies and keep the internet safe. The position requires resilience and coping skills due to potential exposure to objectionable and sensitive content.
Job Requirements
Ability to review, classify, and remove content according to client guidelines.
Understanding of and ability to stay updated on changing client policies and guidelines.
Capability to investigate, resolve, and communicate complex content issues.
Advocacy skills to support the user community.
Willingness to participate in process improvement initiatives.
Participation in continuous training and workgroup discussions.
Resilience and coping skills to handle potentially objectionable and sensitive content.
Commitment to promoting individual and collective well-being through participation in support programs.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Content Moderation
Content Analysis
Issue Investigation
Policy Compliance
Communication
Resilience
Process Improvement
User Advocacy
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