University Intern (Front Office) at Marriott International - Kuala Lumpur

The University Intern (Front Office) is responsible for gaining practical experience in hotel operations. This role provides an immersive opportunity to learn about Marriott's culture and prepare for a career in the travel and hospitality industry.

As a University Intern in the Front Office, you will engage in daily hotel operations, working closely with team members to ensure exceptional guest experiences. This internship offers a dynamic environment where you will develop valuable skills and insights into the hospitality sector.

Key Responsibilities:

• Assist in managing front desk operations to ensure smooth check-in and check-out processes.
• Support guest inquiries and provide information about hotel services and local attractions.
• Collaborate with team members to maintain high standards of customer service.
• Participate in training sessions to enhance knowledge of hotel management practices.
• Handle guest complaints and resolve issues in a timely manner.
• Maintain accurate records of guest interactions and transactions.
• Contribute to team meetings and share insights for improving guest experiences.