User Feedback Position – We17 Sdn Bhd
Role Summary
The role involves analyzing user feedback collected through a phone-based Feedback app to identify and investigate issues. The position requires communication with users, managing user groups, and highlighting critical problems based on the feedback received.
Job Description
The User Feedback Position involves reading and analyzing user feedback submitted via the Feedback app built into phones. The role requires identifying and investigating issues based on the feedback by communicating with users, highlighting critical problems promptly, and managing user groups.
Job Requirements
Familiar with the functions of the main modules of the phone, such as Network, Wi-Fi, Bluetooth, NFC, mobile phone testing experience is preferred.
Good at communication, good at thinking about problems, good teamwork skills.
Have a certain cognition and understanding of the problems reported by users, and have a certain sensitivity to the problems.
Have empathy, empathize with users' feedback, and are willing to serve users.
Fluent in English reading and writing, able to communicate effectively with foreign users.
English level 4 or above is preferred, knowledge of Russian, Spanish, Indonesian is preferred.
Fluent in listening, speaking, reading and writing Chinese, able to communicate effectively with Xiaomi domestic employees.
Quick Info
Company
We17 Sdn Bhd
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
User Feedback Analysis
Issue Investigation
Communication
Teamwork
Mobile Phone Testing
Multilingual Communication
Empathy
Problem Sensitivity
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