Vice President, Customer Service Lead Analyst – Citi
Role Summary
The Vice President, Customer Service Lead Analyst is responsible for leading the CitiService Custody team to enhance client service strategy and operational excellence. This role involves managing client interactions, developing stakeholder relationships, and driving continuous improvement initiatives within a high-performing team environment.
Job Description
In this role, you will oversee the day-to-day operations of the CitiService Custody team, ensuring exceptional client service and operational efficiency. You will engage with various stakeholders and lead initiatives that promote risk management and compliance within the organization.
Key Responsibilities:
- Lead the CitiService Custody team to achieve operational excellence.
- Manage client queries and ensure timely resolution.
- Develop and maintain strong relationships with stakeholders.
- Drive continuous improvement initiatives across the team.
- Oversee risk management processes and ensure compliance with firm policies.
- Foster a high-performing team culture through effective leadership.
- Analyze operational processes to identify areas for enhancement.
Job Requirements
5+ years of experience in global financial institutions, particularly in Custody.
Proven leadership experience in managing diverse teams.
Strong understanding of end-to-end operations processes.
Excellent communication skills for influencing stakeholders.
Ability to manage complex situations and risks effectively.
Results-oriented with strong organizational skills.
Experience in driving change in complex environments.
Quick Info
Company
Citi
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Leadership
Client Service
Risk Management
Operational Excellence
Stakeholder Engagement
Continuous Improvement
Communication
Vice President, Customer Service Lead Analyst - Frequently Asked Questions
What is the salary for a Vice President, Customer Service Lead Analyst at Citi in Kuala Lumpur?
Citi has not disclosed the salary for this role. Vice President, Customer Service Lead Analyst positions in Kuala Lumpur typically pay RM999–RM16,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Vice President, Customer Service Lead Analyst job located?
This Vice President, Customer Service Lead Analyst position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Vice President, Customer Service Lead Analyst role?
Citi is looking for 5+ years of experience in global financial institutions, particularly in Custody.; Proven leadership experience in managing diverse teams.; Strong understanding of end-to-end operations processes..
How do I apply for this Vice President, Customer Service Lead Analyst job at Citi?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
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- Tailor your application to match the role requirements
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