Vice President, Customer Service Lead Analyst at Citi - Kuala Lumpur

The Vice President, Customer Service Lead Analyst is responsible for leading the CitiService Custody team to enhance client service strategy and operational excellence. This role involves managing client interactions, developing stakeholder relationships, and driving continuous improvement initiatives within a high-performing team environment.

In this role, you will oversee the day-to-day operations of the CitiService Custody team, ensuring exceptional client service and operational efficiency. You will engage with various stakeholders and lead initiatives that promote risk management and compliance within the organization.

Key Responsibilities:

• Lead the CitiService Custody team to achieve operational excellence.
• Manage client queries and ensure timely resolution.
• Develop and maintain strong relationships with stakeholders.
• Drive continuous improvement initiatives across the team.
• Oversee risk management processes and ensure compliance with firm policies.
• Foster a high-performing team culture through effective leadership.
• Analyze operational processes to identify areas for enhancement.