Vice President, Customer Service Lead Analyst – Citi
Role Summary
The Vice President, Customer Service Lead Analyst is responsible for leading the CitiService Custody team to enhance client service strategy and operational excellence. This role involves managing client interactions, developing stakeholder relationships, and driving continuous improvement initiatives within a high-performing team environment.
Job Description
In this role, you will oversee the day-to-day operations of the CitiService Custody team, ensuring exceptional client service and operational efficiency. You will engage with various stakeholders and lead initiatives that promote risk management and compliance within the organization.
Key Responsibilities:
- Lead the CitiService Custody team to achieve operational excellence.
- Manage client queries and ensure timely resolution.
- Develop and maintain strong relationships with stakeholders.
- Drive continuous improvement initiatives across the team.
- Oversee risk management processes and ensure compliance with firm policies.
- Foster a high-performing team culture through effective leadership.
- Analyze operational processes to identify areas for enhancement.
Job Requirements
5+ years of experience in global financial institutions, particularly in Custody.
Proven leadership experience in managing diverse teams.
Strong understanding of end-to-end operations processes.
Excellent communication skills for influencing stakeholders.
Ability to manage complex situations and risks effectively.
Results-oriented with strong organizational skills.
Experience in driving change in complex environments.
Quick Info
Company
Citi
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Leadership
Client Service
Risk Management
Operational Excellence
Stakeholder Engagement
Continuous Improvement
Communication
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