Workplace Experience Supervisor (Immediate Hiring) – CBRE
Role Summary
The Workplace Experience Supervisor is responsible for overseeing employees delivering workplace experience services within the soft services scope at client branches. This role significantly impacts the operational efficiency and customer satisfaction in a dynamic work environment.
Job Description
The Workplace Experience Supervisor will manage daily team activities and ensure the delivery of high-quality services. This position involves maintaining cost records, responding to customer requests and complaints, and developing vendor partnerships.
Key Responsibilities:
- Oversee daily team activities to ensure effective service delivery.
- Maintain accurate cost records and manage budgets.
- Respond promptly to customer requests and complaints.
- Approve client materials and ensure compliance with standards.
- Develop and maintain vendor partnerships to enhance service quality.
- Enforce safety standards and protocols within the workplace.
- Ensure the team meets its objectives and performance targets.
Job Requirements
Relevant Bachelor's Degree with 5+ years of job-related experience.
Prior shift leader or supervisory experience preferred.
Experienced with soft services scope such as housekeeping, security, and cleaning.
Strong leadership and supervisory skills.
Excellent organizational skills with a master-level inquisitive mindset.
Quick Info
Company
CBRE
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Leadership
Team Management
Customer Service
Budget Management
Vendor Relations
Safety Compliance
Microsoft Office Suite
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