Level iii shift supervisor
Mar 19, 2026Pros
Plenty of cool, talented people at the store level.
Cons
No real leadership; management, when not busy infighting, regularly alienate and undermine store employees. Policies change arbitrarily, causing confusion for customers and staff alike. There's little consistency between different locations, which causes problems when inventory is transferred back and forth between these stores. Often, this inventory will be broken or damaged. Secondhand is a business that is, for obvious reasons, relevant to law enforcement. I'm aware of multiple employees arrested while on the job in "sting" operations where detectives will intentionally provide vague information. With full knowledge of this, I (and my staff) have been directed to operate in violation of the law and risk arrest on multiple occasions, and were threatened with replacement when we refused. Employees at the store level are overworked and underpaid. Frequent promises of raises and healthcare are made and then forgotten, to the degree that the announcements of said changes are comical. Recently, fifteen minute breaks were taken away. However, smoke breaks will remain in place, which leads to a situation where non-smokers have zero opportunities, besides repurposing their lunch, to simply take a break. In a fast-paced retail environment where customers can potentially cause incidents if their goods are turned away (and there have been many), keeping the happiness of your sales associates high is a priority to avoid constant turnover and retraining. This is not recognized, willfully or not, within operations. Managers at the store level are beholden to the whims of regional managers and operation heads of not only CeX America, but the UK parent. This creates a never ending parade of idiosyncratic figures wandering around stores at will under the guise of overseeing operations, which is a constant time sink for a manager trying to actually oversee his location. Accounting seems to be in shambles. Payroll arrives late with zero accountability; typically this is due to the payroll being submitting a day late. Checks will bounce. I have been asked to transfer work-related funds through my personal account in order to resupply cash. W2 forms not only arrive later than the required date (if at all), but are delivered by hand, sometimes to the wrong store. When I initially arrived in New York, there was confusion over whether or not I should claim to have lived in Yonkers (I had not). The company hired someone to help clear up some of this chaos (headquarters were being relocated) who quit out of frustration within a month.