Citi

Load is huge on many days

- minimal onboarding/training, requires you to really be on top of your own development - restructuring is common so you have to be cognizant of when your role may be terminated and need to move

Location, ethos, structure mindset, pay

very american dont love culture

Lots of employees in same department not enough managers

work life balance, extremely frequent re-org and layoffs

The worst environment ever Leadres very tough even in the daily human communications .

Can be long hours in peak time, to be expected

Organizational change is hard, but that happens everywhere

-Focus on average handle time almost to the exclusion of all other call metrics. -Use of AI to assess call quality and the program gives you credit or deducts points for saying certain phrases, which de-emphasizes the importance of how the client feels about the interaction.