Cuckoo International (MAL) Berhad

company will deduct your salary without notice

if you are new , its good that u have room to learn

It takes times to find customers.

Not so flexible because depends on customer preferred time to do service.

hit target but still not get full comission flexible time (not really..prepare to be contacted on sunday) need to standby 24/7 to answer Q from customer company not really take care of staff..they only care about target.. no epf,no socso,no insurance,basically no benefit at all not hit target have to pay penalty and reduced comission

No clear SOP, Unclear KPI, Management Politics

High turnover rate, mid level of salary paid, less benefit

to be honest, none that i can think about

Management & Policies - Strong micromanagement culture that limits employees’ independence. - Lack of transparency in attendance policies—flexibility varies between departments. - No grace period for clock-in; being one minute late is counted as tardy. Communication & Teamwork - Tasks are sometimes misaligned with objectives, and instructions may be unclear. - Meetings are frequently conducted only in Mandarin, making it difficult for non-Mandarin-speaking staff to participate. - Managers often blame employees when issues arise instead of providing guidance or constructive feedback. - Team discussions can go in circles without clear resolution, and blame-shifting sometimes occurs. Performance & Processes - Performance reviews lack structure and may appear biased. - No clear KPIs set by management; employees must define their own, leading to inconsistency. - Approval processes are lengthy and involve too many steps, causing delays. - SOPs are inconsistent, resulting in uneven adherence among departments. Workplace Environment - Office cleanliness, especially toilet maintenance, needs improvement.

depends on your luck/dept. Overload work, need to OT everytime to finish work and dateline. Low paid