Swarovski Global Business Employee Reviews & Ratings

management is gossipy in all the districts

located in remote area, scared and scary senior management, lethargic middle management (oberservation over 8 years). The reason why I left was, that I had a more interesting offer.

No work life balance No diversity No proper training

KPIs can be tough Need to be good at deescalating angry customers especially at Christmas or with refund requests Not a lot of cons, really enjoyed working for this company and only left as moved to an state without a Swarovski nearby or I would have liked to continue

Too low salary level in comparison to other companies which pay for such role 2-3k gross more Small % of a yearly salary raise Yearly bonus at a bit pathetic level which is no more than 3.5% of yearly revenue

The management didn't set clear direction and goals.

Management issues and a lot training

Terrible management and higher levels… so many complaints from various workers about both managers and nothing ever done

Should pay all management the same when entering the business

Not any cons really good place to work

- Not really many cons.

I worked here for over a year, and unfortunately my experience aligns with many of the negative reviews. The work environment felt consistently unsupportive, and concerns raised by staff did not appear to be taken seriously. There were multiple instances of unprofessional behaviour from management that, in my experience, crossed the line and created a very uncomfortable workplace. At times, interactions and comments made me feel disrespected and singled out, which had a significant impact on my wellbeing. I often left shifts feeling upset, which is not something anyone should experience in a workplace. Management style had a clear negative effect on staff morale, and this was noticeable in the overall atmosphere for both employees and customers. It was especially disappointing given the expectations associated with a high-end retail brand. There is a clear gap between the brand’s image and the reality of the in-store environment. I hope serious changes are made in how staff are treated, supported, and respected moving forward.

Base wage could be a lot higher

The company is absurdly cheap. The quality of products is going down but the price increases. The pay very poorly.

Standing up Too much responsibility

Cons I would say is the way conversion is handled. It would always make me so so anxious and definitely made me question the job.

Stock and Replenishment Processes Need to be Improved (Retail Level)

Limited opportunity for progression unless willing to move overseas (but still not many opportunities)

Have to do Weekend work

Backbiting peers Tattletale culture Team not as advertised

Nothing I can think of

Commission division is not transparent, and if you are are signed up for direct deposit, there is no way you can find out how many hours were actually submitted.

Regional manager 80% of the time unavailable and unprepared in regards to brand awareness and staff management.

Only cared about sales and upselling. Management team did not care about our wellbeing, I felt stressed and pressured outside of work hours. They did not respect our roster availabilities (was rostered on N/A days and wanted us to prioritise work over much more important things). Everyone was not treated equally, there was definitely favouritism.

Poor leadership (underqualified and toxic) Extreme micro-management Extremely unprofessional behaviors No raises after 10+ years

Some processes can be slow due to legacy systems. Career progression in tech roles could be better defined compared to design or product divisions.

- No meritocracy or performance based culture - The strategic direction and organisation is changing constantly ( several times a year) - Numerous organisational structuring ( firing and hiring) leading to waste of time/money/talent/ unexecuted strategies and work - unprofitable company: why join or stay unless there is a possibility to learn a unique skill or grow? - incompetent C-suite

all went fine nothing to highlight

Lack of Organization, not good professionalitiy sometimes

hard to reach targets and PPTs

Not much of cons. Company is heading the right way

bad hours, management was annoying

Pay was kinda low—I started at $11/hour as a sales consultant, and at 18, that’s pretty good—but the most I ever made was $16/hour as ASM, and the hours can be long and dull. I was often the only person scheduled for an entire day. It was consistent, easy money with bonuses and no commission, but it got VERY boring very quickly.

Everything Management Offices Salaries Human resources Leadership Working hours Not much benefits

Employees are required to wear Swarovski products when on the floor. As a male employee, I felt that there was a lack of products specifically made for men or a diversity of options for men.

Sales targets can be stressful during peak seasons. The schedule can be quite rigid, and growth opportunities are limited for part-time staff.

Holiday season, holiday season, holiday season.

Corporate empathy free culture, help yourself and cover your back, promotions for the ones shouting the loudest, just do what you're told

Current leadership are not inspiring and promote a culture of bullying. Which is a shame. It used to be such a great place to work. But people are treated poorly

Managerial level also need to bare store target.

- toxic people - not clear system of promoting people (-career changes only happen when it is convenient for the company) - extremely political (more than other corporations) - questionable strategical choices, constant change of directions without explanation - most positions are very hands-on - unclear processes - high management talks about being very open and close to managers while in reality we are not allow to contact them and share ideas -team members without leader skills -poor development programs - very vertical structure - killing working hours and extreme lack of balance between people work loads (some of the employee do nothing and the other ones work on weekend) - unclear salary rules, quite often title/responsibility changes without monetary retribution - no development plan for employees - not diverse at all, no many female leaders

Short breaks and no commission

Gossips, Slow growth, Unprofessionalism, Biased

Feet will hurt at end of shift

Management awful , higher up management worse , draining with little benefits

Upper Management Training Jewellery quality

company is struggling financially since covid

Highest turnover rate for Store Managers and Assistant Store Managers.

No training company VP's and senior mangers have no idea what goes on in store. Provide no support. Will not promote you. the company will hire externally rather than training its own people. there are multiple assistant managers there for over 7 years and they won't even give them an interview. sad company.

Generally: Hawkish and fearing team office culture. Very basic market pay-rate Sorry but excessive workloads with "huge expectation standards" HR/management hawkish behaviour to lower/mid levels 'Look-after their own' and a very weak want to be socialite pretentious style culture