Swarovski Global Business Employee Reviews & Ratings

Can be very busy and stressful environment to work in and very little space given to staff

This may be rare , but I can not think of any down side to working at Swarovski.

Company is not quick to take action against problematic employees -at the expense of victimized employees having to continue to deal with problematic coworkers and even management positions.

There is lack of career advancement

Needs strong C suite leadership to see through company vision

Late working hours & during holidays

New* (2018-) upper management is very cold and doesn't value good employees. It use to feel like a family environment where we had close connections with our customers and then turned into a get them in and get to the next person. They use to foster a climate of positivity and now they choose to manage their employees by fear.

The space was small, so it was hard to keep all products on-site.

Highly political environment, prone to subjective decision-making.

The management is very bad, and employees are not treated to their value

Low pay, limited growth within company

No pay increase over 3 years. Only 70 cents for promoting from sales to a key holder.

Toxic retail team members. Racism and gaslighting.

A competitive industry with limited resources available to customers.

No commission. They can rebrand but can’t give raises? Everything is done in secret.

Have to keep a catalog of customers Have to text or call customer to make sales

Not really really high salary,

Top manangement aren't friendly Very hierachy

•Training within the company could be a little better, instead of online modules for new- comers. I find online modules that are existing aren’t very effective or useful. More money should be invested into this. •progression in the company is a big issue especially for long term staff members, a bit more trust and belief lacks here. •new jewellery discount isn’t enough for how much the items are worth. •bad communication from district manager takes days or even weeks to response to staff members even to management. Which isn’t very professional or reassuring at all. Especially if you have an issue that needs to be addressed for yourself or a customer. • starting 5 years ago I found Hr/ upper management were more invested in store staff and family values were more there. However now its very little. •no gratitude shown from upper Hr/ district manager for how long I was with the company before I left, only received an automated email regarding I pack my items and give back any equipment etc. Which isn’t nice when you put a lot into a company for many years. (Especially when family values are preached constantly From Above) - however my team made up for this!

lack of flexibility of work

*Not Challenging enough *Only Swarovski jewelries are allowed while you are working *Minimal growth

Changes, hierarchy flattening. Office staff strength shrank.

Long hours and busy over seasonal times

I don't think there would be any cons workinng for this company. It really all depends on who you are reporting to.

Disorganised last minute changes and decisions.

To much time off your sales floor

Pay is not that great

Sales targets can create pressure during slower seasons/ slowerntraffic periods.

Horrible place to work for. Managers don’t know what they are doing. They expect you to open and close as a part time employee with $18 an hr. No security. Usually 1 employee scheduled.

Bad management, bad pay and no flexibility

Long hours Hectic schedules On your feet all day

Busy days on Black friday can be overwhelming, that's about it

The 2 stars are only there to reflect the friendly, funny and kind colleagues I had the pleasure of meeting and working with, albeit briefly. I interviewed for a permanent position in November when I was assured that full training would be provided. Yet upon starting I was told repeatedly that in fact there would be no training, and management blamed it on being a ‘busy time of year’, even though they knowingly hired me during this time? The products are nice and the company seems reasonable. The unit spacious and the amenities available to staff are way above the expected standard in retail. There is a bonus structure accessible for all staff and the staff discount is extremely high. That’s where the nice bit ends. The manager (originally from another store) was a huge bully. From the offset, she would single me out and nitpick certain things that I was doing even though the rest of the team were doing the same. It was only a problem if I did it. And other staff members would notice. She told me the uniform was very specific which I had to buy, then when I started realised staff pretty much wore what they wanted. There was a sense of competition from the manager, she wasn’t encouraging her staff to get higher sales in fact she seemed jealous of their performance. She told me to “chill out” on the selling, because I was taking in more money than the rest even though I was new. She told me “it’s not about the customer” when I voiced my concern that she was badgering and pushy. Interesting take on customer satisfaction She actively undermined staff in front of customers. She would interfere with sales when she wasn’t needed but if you asked for help she would magically disappear or simply ignore. She would forget to schedule dinner cover which meant taking your break 5 hours into a 6 hour shift. She would actively ignore me if I was stuck on the till and asked for help for example if there was insufficient change to give the customer, she would ignore me and my customer and continue serving other customers rather than delegating to other staff. On the day I finally had enough, she had joked about me being “the black sheep” to my face in front of other staff, confirming what I already knew was going on. I was made aware that she already had a complaint logged against her by a different team member. The most unprofessional, inefficient and unpleasant manager I’ve had the misfortune of working for. Definitely the strangest work experience of my life

No complaints or cons for This.

Low staff numbers in stores so have to pick up lots of overtime.

Nothing to add. It is a very good employer.

No parking provided for HQ

They don’t give you feedback even they say they will.

- Terrible upper management - Too many training days

There are No such cons

No personal commission for part-timers

No growth or very little growth opportunity

poor management, sales target pressure , SM's always fearing LP and DM , poor work life balance ( was told i cant have a social life)

-Passive Aggressive Management - I legit thought our store was doing not awesome because of the behavior of management but upon a slip up I found out we were making way more then our goals monthly and doing PHENOMENAL. Wouldn't have had a clue otherwise. - Had major issues with trying to get dates off around any holiday, Swarovski first your life second! - I got 3 raises with my time with this company. The first two were a penny each the last was 19 cents. Talk about spitting in my face wanted to quit on the spot every time. -"Bonuses" are great for your store manager but not for employees- literally if we hit our goal I'd get a hundred bucks at the end of the next month. Ridiculous. -Insanely meticulous about behavior in the store, I've been scolded for leaning and where I'm standing even when I've had a bad ankle. -Have been timed along with other employees during my bathroom breaks. -When hired wasn't informed of the crazy strict dress code and I needed the job so had to pry my nails off and dye my hair something 'natural with no patterns'- funny considering a lot of the models will be given colored hair. -I was vocal about my concerns with things like my raise which they did not like always were passive aggressive and acting like me wanting to make even a dollar more was a crime against the company. I would constantly give feedback on surveys thay nobody reads or cares about (and I was aware of this!) -Work life balance is atrocious. - I could go on forever but as someone whose worked retail and luxury retail for 10+ years this was the first job to even push me to the point of stress that my hair was falling out and I was breaking out in stress hives constantly. PLEASE RUN SO FAR FROM THIS COMPANY! - Very excited to read the automated response from Swarovski that I've seen on other negative reviews! I'm sure they are passing it on the management for them to ignore! (Yeah right.)

Customers can be rude to you

Cost cutting everywhere. Alexis needs to please the stakeholders and the question is who will be fired next. Giovanna Engelbert dictates the entire product facilitation. Would be great to create some surveys and ask if the audience would actually like the product or not. Pure dictatorship and a one-woman show...

Bad management No progression Bad Hr support Unprofessional

There are no cons or negatives

-Low pay for part timers

- underpaid for experience - no other designers to work with on a local base