Swift Support Services Malaysia Employee Reviews & Ratings

Not any major cons here

processes are changing all the time

Lack of senior position for junior that has already joined for 2 to 3 years.

Unprofessional environment. Nepotism. Weak management. Negative selection. Culture of servility.

Growth - Very limited growth opportunities, especially in VA Values - Maintaining status-quo and not causing failure is valued to such an extent that it is crippling creativity Inefficient - The organizational structure does not allow room for increased efficiency. There are no specializations being built, resulting in a lot of jack of all trades

Very silo based, highly dependent on legacy technology and thinking. Outdated product development. Long-term outlook for business very poor due to industry disruption (end of correspondent banking)

No upside movement after certain level.. Majority of the senior management has been with company 20+ years.. No one leaves...

Location in culpeper which is away from Northern VA

The huge gap of communication & alignment of information between Malaysia & Belgium.

very risk adverse, limited growth within teams

Bonus & appraisal can be much better. Levels are very critical here.

- less increment - no adjustment on flexi benefits

Can be boring because it's quite slow.

Very messy reporting lines. I ended up managing several teams, all of which had separate reporting lines to the foreign HQ, hence my performance evaluation was extremely vague. High uncertainty, had to do alot of work (about 3x) that was not recognised because 2/3rds were not part of the portfolio of the main reporting line. Management are not supportive of employee education/development: even though HR policy allows for employees to apply for funding for masters programmes after 6 months in the company, the policy is not practised in reality.

People stay at the company and their jobs for a long time, so it is difficult to get promoted

Like all large companies, it is a little bureaucratic.

Not so good work. Good to retire and not good to start the career. No growth option or internal mobility.

very less Salary hike annually

I am really not sure.

- Was hired as developer but converted to tester/testing script developer. The management in the project team did not even ask if we would like to or happy about the decision. - Technology and architecture is very complex; but the business and members in the project team were not willing to share knowledge. - No development standards and bad or even no documentations at all, reverse engineering is common practice. Code reviews only a recent active initiative which is bad, what were they doing previously for code quality? - Finger pointing from HQ to KL if any issues, one of my project experience: a project completed development 4 months back, but none of the project manager or product owner follow up in fact weekly meeting we did ask for status. Only during SIT with external vendors application, they realized the development was wrong and some requirements were missing. - Power decisions mostly from HQ which is common; the bad is they would like KL to be listener and follower instead of being innovative.

the management should be improvised

Salary is not satisfied

cooperative status and its board make it very conservative, even outside the core messaging business, where failure can indeed not be an option. Office politics, bureaucracy, underestimated ignorance prevent success of all new products bar a few, since many years.

Becoming too much commercial company

A large number of senior candidates thus making growth at higher levels too stunted. However, a great company to work for if you are in the long haul.

management's hidden agenda and authoritarian style of complete obedience and submission irregardless of an individual's skill set or interest causes high stress; little respect between colleagues in different countries; no job security anymore

Work Work Work, No job security

cooperative status and its board make it very conservative, even outside the core messaging business, where failure can indeed not be an option. Office politics, bureaucracy, underestimated ignorance prevent success of all new products bar a few, since many years.

After Lean very poor employee morale. Too many managers very few workers Poor performance appraisal system, no way for employees to rate managers, results in very average managers

Working constraints (KPI's), LEAN, - company restructuring - no stability for employment. Not up to date technology wise

The company has too much legacy brought to the newly setup office in Malaysia. They tend to park expats from HQ on key positions locally where they are not fit to do so or with zero experience. The management team are lack of management skill set as they either put someone from home or hiring blindly locally. The turnover in the entire KL office is at least 40% annually and that shows major issue in the management team. Managers are more interested to look good rather than fixing real problems. Also a note to HR, sending your managers for constant management training does not make them any better. Spend more time recruiting the right leaders or at least with valid experience towards the job.

I advise to people not to join this company.very less salary.more work pressure.Totally useless company

Aging technology. Middle management can be incompetent.

Absolutely no room to progress unless you completely move teams. Management is very overburdening and most things takes months/years to finish because of all the controls. Basically have to be a politician to move up.

it's cutting cost...

- Small firm compared to how many customers it has - Big strategy doesn't always fit every aspect of the firm

Limited control in activites and treated as a supporting role only. Lack of exposure

- favor westerners and french speakers - salary not competitive - Managers have absolute power of your career.

Leadership is really slow to take up new initiatives

Not to many off days

leadership has become increasingly hq centric with only the buddies of the ceo getting any interesting opportunities. Lots of talent leaving.

pay less than industry lots of churn

Depending on the managers, it is best to stay on their good side to avoid being marked as "difficult to work with"

-No career growth , one employee can stay at the same level for quite a long time until they become bored -There is a policy that at least 1 of the team being marked as RED and he/she will denied for any bonus/increment - Increment is quite sad -too many reorgs making the working environment more haywire - high turnover rate usually resulted from being marked as RED

Old ideas, old technology, senior management very set in its ways. The company prefers complicated processes rather than quick outcomes

Problems commonly associated with Malaysian companies.

Poor people management, no clear performance and rewards metrics, no career path planing - very outdated (or even absent) HR and people management practices. Low salaries in comparison to the global payment industry

Chances for growth rather limited, competitive benefits used to offset less than competitive salary

low pay high stress politics everywhere

-Average pay -Extremely political company -Agile structure with nothing that's actually Agile