Swift Support Services Malaysia Employee Reviews & Ratings

Limited growth within the company

Limited to cross border payment only

Very hierarchical, hesitant to change and a red tape approval flow

salary on mid or below mid level for huge knowledge of products

Nothing to mention regarding cons

The reorganizations never ending, if you are not lucky and placed after some changes under a manager who doesn’t like you, start looking for another job immediately

Avenger looking work place Less pay

- Increment could be better - Bonus could be better - No retention plan / bonus - Time difference with colleagues from other time zone can lead to late meetings - Difficult to get promoted or get big pay raise. They have budget for new hire but no allocation for retaining existing staff.

Too many changes difficult to promote Unwilling to compensate(remote/office) for employees who have made an impact Unable to retain talent for a long period

not enough people now since there is an attrition, not sure why. but the management said it is normal attrition the company go thru

None None None None None

team work become tough after company change to agile

Highly political management teams, lack of diversity in management positions (mostly European white men even in Asia and the Americas).

Salary not very satisfying, working environment is not very fancy

tenure plays a big role

Lack ability to recruit top notch candidate, aging technologies are still in place with slow pace in adapting new technologies.Being heavy on benefit company, SWIFT monetary compensation lack the competitiveness and often $15-30K below big players in the area. Hence, there isn't that many top-notch candidate accepted offer from SWIFT. This trend of lack of cream of the crop pool of talent is effecting SWIFT future R&D innovation and adaptation of new technologies. Open environment + No cubical = an open zoo with no privacy and very distracted environment = down in productivity since engineer can't concentrate.

Slower paced than Fintechs, excessive bureaucracy at every turn- unlikely to be using / learning leading edge technologies. With agile model can be stuck for years in specific squad with little opportunities for career development Very siloed in terms of teams - job satisfaction highly dependent on where assigned.

Pay can be low starting out for how much work is put in, and because of that people are constantly leaving for other companies which leaves some teams with too few people. They have a hybrid policy, 2 days in office a week. It's not so bad as the office is nice except that the US-based offices are located in a high-cost-of-living area, so a lot of your pay goes to the cost of living.

Perks and benefits can be more attractive

ensure staff are well renumerated

If there's a shift of internal priorities, you may lose your department

- No more work life balance (for most of the department). HR turn a blind eye on this even though numerous feedback has been given - Performance rating is not transparent enough(in my department), you will get good rating if manager like you.

Slow Not utilising latest tech

Very less or No increments for few years.

Lower than industry pay though good vacation

working culture change after a new bosses come

Nothing major that really impact individual performance

Your experience is team-dependant. Get into the wrong team and you might not enjoy your tenure.

you learn a lot about payments

non so far.it depends on you on how to progress

Incompetent managers No setious cons though.

Perception externally company will become less relevant.

Work expectation is too much

Cultural cliques that seem to overtake the social environment

Such a bad company would not go back

Poor technology, systems, none - very minimal flexible working. No breaks provided. Other than lunch? Poor support, Unprofessional environment. Building is of poor standard. Highly micro-manged

Salary a bit on the low side

Large company, so complex organization therefore decisions/projects are overly complex. Not enough people for the required workload

working hours, work / life balance, stress, targets

Bad bonus, average pay, politics everywhere. Seems like the company is hiring/promoting bad managers. Even the HRBP is pro-managers and doesn't look after the wellbeing of the employees. Out of touch managers who only listens to the top management and not to the team members. Seen/heard this from multiple teams..

Micro management. They are moving towards typical asian company where productivity trumps well-being of employees

Performance review process is too dependent on a chapter lead who usually doesn’t work with you much and detached

CEO has been destroying this place along with his evil minions.

- Room for growth is lacking

nepotism, no growth, dictatorial managers, too slow, employees overworked, below industry salary, eroding benefits

Reorgs and big staff cuts are killing morale and creating fear. Parts of the company are almost paralyzed.

Legacy of too much hierarchy Too many people ambling along to retire on the job Too many people waiting for promotions Too many acronyms in every day work Long curve to become productive

Not as innovative in the space they dominate

Workload my be a lot as you have to do a lot of adhoc activities

- Opaque and subjective performance management process. If you are not a favourite of your manager, you will be overlooked for stretch opportunities and progression. You can meet your objectives, get a positive review supported by peer and customer feedback, and still get rewarded with zero. - The company's age, technical debt and governance structure means that it is not well suited to lead the way in exploring new avenues. It means we tend to react defensively.