Swift Support Services Malaysia

Nothing I have encountered so far

It's like the management doesn't know in which direction to go anymore. We keep on changing the focus and on reorganising and we, as employees, don't have a say about it. Some operational functions decrease in quality since move to low cost locations. No raise possibility, if you want a raise you need to change jobs, which not only means no one is recognised for improving himself in his job anymore, but it also mean we're losing talented and skilled people in some roles just because they had to change role (therefore often team) to get a promotion. Too many politics. No more real recognition of the work done by employees. Work in silos across departments which ends up in a company that doesn't give itself the means to realise its ambitions

- No room for advancement, someone has to die or move for you to take their spot - Management is not very competant

Growth may not be as quick as you would want.

Messy process. No clear of role and responsibilities. Most of the time you are doing or repeating redundant tasks, and to the extend it is not a sales role anymore. High dependencies on other people/ department to get something done. Low in resources and long turn around time to get one thing done. No proper product training provided. Most of people are clueless and unsure of what to do and who to look for. Too many redundant meetings and required to report yourself to multiple department which is a total waste of time. No marketing department to assist, sales people are required to do everything themselves, from sales to marketing to pre-sales to managing partner to non sales related administrative activities. Completely out of scope. They are not willing to hire the right people to do the right job. No co-operation and support from management from another region even though they know they must co-operate. Worst thing is sales people are not being paid commission thus lack of motivation.

The work environment can be very stressful at times. It's a good idea to manage stress effectively during high volume work periods. Be sure to take advantage of long weekends and vacation days.

Micromanagement, manager are not qualified, laziness, "politics".

Poor middle management - Managers are lack of hands-on skills, and they always just follow what their bosses say.

need to have more fresh hard working people

Not always a lot of room for growth