The Cigna Group Employee Reviews & Ratings

Career growth is slow due to organizational size Leadership team at India needs to be well established

-lazy workers -if you're onshore, a lot of your calls are transfers because an offshore rep just didn't know how to handle the call. -they change their point system for metrics regularly. So that thing you were taught was OK to do in training? May end up an opportunity 5 months down the line. -they need stricter guidelines for who can coach because a lot of them ignore you or stall. Then get giddy when the customer hangs up. Like, excuse me? - you start off with 25 calls a day but get upskill after upskill with no up pay. -have experience? Doesn't matter. You'll be receiving the same acknowledgements as those who dont work. - the managers are cool but if they paid closer attention to what the ppl on their team were doing and not just the numbers they brought in, they would see that less than half their teams actually work. They just hang up on the customers or pretend to be working the issue and that it will be done only for the customer to turn around and yell at you when the tat has been met with no resolution because it was never sent. - be prepared to get yelled at and unable to be mad at the person who's yelling because they are justified in their anger I'm still trying to figure out which was worse. The patients yelling at staff in the office or being yelled at in my own home by 20+ of them.

Micromanagement once getting on the phones.

Less professional growth for individual

Late nights for some job

so many hurdles in career growth. politics in work place

Statistically one of the lowest paid call centres in Inverclyde.

Management is horrible. No goals or expectations set for the department. With FOW focus, less opportunity for career opportunities with remote work going away.

Mandatory work every day of the week

Multiple layoffs have completely tanked culture and employee happiness. Noone knows whether they'll have a job today or tomorrow. And right before the holidays too. The absolutely worst time of year to lay people off. Horrible.

Busy season is an understatement once it gets going. Long hours well over your standard 40 are needed just to stay afloat for about 4 months out of the year.

There's no room for growth There is a clique at play and even if you do a bad job you'll get ahead if in the clique If you mention marriage as a female you'll be overlooked for promotion

I’m going on 15 years. I can say the only benefit is PTO. I do not have Cigna insurance but from what I hear, it’s absolutely horrible. I am on my husband’s insurance, we pay less and better benefits!

Compensation is not great. Don't feel valued. Extremely difficult to get promoted. When you do get promoted the jump in compensation is so small that it hardly seems worth the added responsibility. Often feels like the only way to make big leaps in my career is to leave the company.

Pay could be a bit more market priced

No current cons at this time.

overworked quite frequently and hours may not always be 9 to 5.

The business structure tends to chop and change a lot

none really come to mind

Systems a bit antiquated, plan benefits could be more competitive

Return to office. Upper management isn't listening to us. Poor and expensive insurance. Upcoming layoffs

Forcing people hired as work from home to drive over an hour (each way) to sit in an empty office. Morale has completely plummeted.

Work-Life balance can be non existent.

Staff training is needed more

Not so great team dynamics. The work I do feels pretty meaningless as it makes almost no impact

Worst culture I have experienced in 40 years of working. Humility, integrity, and honor are ABSOLUTELY non-existent. If you have ANY other options, RUN!

In the IT area there is a reorganization almost every 6 months.

Management is clueless and spineless.

support from management hugely lacking

Pay is below market value

Constant Process changes, No System Analysts, Architects, QA, or any support for Developers. Constant Management changes, constant reorgs.

I do not find any bad sites

Most new hire managers are nothing but micro-management in training with zero ideas on how to communicate with their people or let them alone enough to do their intricate and intense jobs.

No cons at the moment

Where do I begin. Better organization.

Don't have much in the way of cons.

- Work/life balance can get iffy when projects approach deadlines, but usually pretty good

Not easy to learn remote and always changing procedures

You have to work for the company for a minimum of 1 year to move to a different department.

Salary isn't has high as other payers

Experience varies a lot depending on teams, leadership not always fully capable of managing

High call volume and repetitive work

Purely subjective comp planning and promotion decisions. Mean girl style leaders who don’t walk the talk. Shocking who gets promoted and who doesn’t.

You will likely need a competitive offer from another company to get a decent pay rate. I have also gotten some poor bonus here in the past, and that wasn't because of my performance. The organization can be siloed, very corporate and people protect their areas, would be great if they could have a bit more of a inter-team collaborative culture. Don't tend to develop people to move up the career ladder unless you are in a leadership program.

There is none at this time

Layoffs Old tech stack Undercut budgets Knowledge gaps Future of work initiative ( hybrid)

Micromanaging is out of control

Not many flexible hours and pto.

Not transparent, highly toxic workplace

none that I can could think of