Role Summary
The Assistant Manager, Customer Success at AirAsia's Teleport focuses on driving customer retention and operational excellence within the logistics business. This role involves managing key accounts, analyzing performance metrics, and collaborating across departments to enhance the overall customer experience.
Job Description
As an Assistant Manager of Customer Success, you will drive customer retention and strategic initiatives within the logistics sector. Responsibilities include managing key accounts, ensuring high-quality communication like SLA reports and Monthly Business Reviews, and optimizing internal data processes through automation. You will act as a customer advocate, collaborating with cross-functional teams to solve challenges and improve the end-to-end delivery journey.
Job Requirements
Undergraduate degree in any discipline; advanced degree is preferred.
Minimum of 5 years of work experience in Key Account Management or Operations.
Previous experience in the logistics or e-commerce industry is highly beneficial.
Proven ability to manage multiple priorities in a fast-paced environment.
Advanced proficiency in Microsoft Excel for data analysis and reporting.
Strong stakeholder management and conflict resolution skills.
Demonstrated ability to collaborate effectively with cross-functional teams.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
9 skills
Required Skills
Stakeholder Management
Communication
Interpersonal Skills
Conflict Resolution
Critical Thinking
Cross-Functional Collaboration
Multitasking
Data Analysis
Microsoft Excel
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