Assistant Manager, Customer Success – AirAsia
Role Summary
The Assistant Manager, Customer Success is responsible for driving customer retention and strategic initiatives within the logistics sector. This role involves managing key accounts and collaborating with cross-functional teams to enhance the customer experience and optimize delivery processes.
Job Description
In this role, you will engage in day-to-day activities that focus on customer success and account management within a dynamic logistics environment. You will work closely with various teams to ensure high-quality communication and effective problem-solving.
Key Responsibilities:
- Drive customer retention strategies to enhance satisfaction.
- Manage key accounts and maintain strong relationships.
- Ensure timely delivery of SLA reports and Monthly Business Reviews.
- Optimize internal data processes through automation initiatives.
- Act as a customer advocate to address challenges.
- Collaborate with cross-functional teams to improve delivery journeys.
- Analyze customer feedback to inform strategic decisions.
Job Requirements
Undergraduate degree in any discipline; advanced degree preferred.
Minimum of 5 years of work experience in Key Account Management or Operations.
Previous experience in the logistics or e-commerce industry is highly beneficial.
Proven ability to manage multiple priorities in a fast-paced environment.
Advanced proficiency in Microsoft Excel for data analysis and reporting.
Strong stakeholder management and conflict resolution skills.
Demonstrated ability to collaborate effectively with cross-functional teams.
Quick Info
Company
AirAsia
Location
Kuala Lumpur
Salary
—
Incentive / Bonus
Performance-based incentives
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Retention
Key Account Management
Data Analysis
Stakeholder Management
Conflict Resolution
Collaboration
Automation
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