Assistant Manager, Customer Success at AirAsia - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The Assistant Manager, Customer Success is responsible for driving customer retention and strategic initiatives within the logistics sector. This role involves managing key accounts and collaborating with cross-functional teams to enhance the customer experience and optimize delivery processes.
Job Description
In this role, you will engage in day-to-day activities that focus on customer success and account management within a dynamic logistics environment. You will work closely with various teams to ensure high-quality communication and effective problem-solving.
Key Responsibilities:
- Drive customer retention strategies to enhance satisfaction.
- Manage key accounts and maintain strong relationships.
- Ensure timely delivery of SLA reports and Monthly Business Reviews.
- Optimize internal data processes through automation initiatives.
- Act as a customer advocate to address challenges.
- Collaborate with cross-functional teams to improve delivery journeys.
- Analyze customer feedback to inform strategic decisions.
Job Requirements
Undergraduate degree in any discipline; advanced degree preferred.
Minimum of 5 years of work experience in Key Account Management or Operations.
Previous experience in the logistics or e-commerce industry is highly beneficial.
Proven ability to manage multiple priorities in a fast-paced environment.
Advanced proficiency in Microsoft Excel for data analysis and reporting.
Strong stakeholder management and conflict resolution skills.
Demonstrated ability to collaborate effectively with cross-functional teams.
Assistant Manager, Customer Success - Frequently Asked Questions
What is the salary for a Assistant Manager, Customer Success at AirAsia in Kuala Lumpur?
AirAsia has not disclosed the salary for this role. Assistant Manager, Customer Success positions in Kuala Lumpur typically pay RM1,700–RM6,000 per month, based on the 52 comparable vacancies currently listed on SuperJobs.
Where is this Assistant Manager, Customer Success job located?
This Assistant Manager, Customer Success position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Assistant Manager, Customer Success role?
AirAsia is looking for Undergraduate degree in any discipline; advanced degree preferred.; Minimum of 5 years of work experience in Key Account Management or Operations.; Previous experience in the logistics or e-commerce industry is highly beneficial..
How do I apply for this Assistant Manager, Customer Success job at AirAsia?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
AirAsia
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Performance-based incentives
Skills Required
7 skills
Required Skills
Assistant Manager, Customer Success Salary at AirAsia
AirAsia has not disclosed the salary for this role. Assistant Manager, Customer Success positions in Kuala Lumpur typically pay RM1,700–RM6,000 per month, based on the 52 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar Assistant Manager, Customer Success Roles
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