Assistant Manager – Taylor's College
Role Summary
The Assistant Manager - Digital Engagement Centre is responsible for managing a team to drive appointments and improve conversion rates of engagement for Taylor's Higher Education. This role plays a crucial part in achieving sales targets by delivering quality solutions to prospective students and parents through various channels.
Job Description
In this role, you will oversee daily operations within the Digital Engagement Centre, ensuring that your team meets performance goals while providing exceptional service. You will work in a dynamic environment that emphasizes both digital and face-to-face interactions with potential students and their families.
Key Responsibilities:
- Manage a team to drive appointments and improve conversion rates.
- Develop and implement digital engagement strategies.
- Ensure excellent customer service is delivered consistently.
- Optimize processes for efficiency and effectiveness.
- Build and maintain a high-performance team.
- Maintain accurate prospective student information in the CRM system.
- Achieve team sales targets through quality solutions.
Job Requirements
Degree in any field.
At least 4 years of working experience, preferably in an educational institution.
Proficient in English, Bahasa Malaysia, and Mandarin (spoken and written).
Familiarity with contact center technological solutions.
Leadership skills and experience in team resource management.
Strong analytical skills and computer proficiency.
Quick Info
Company
Taylor's College
Location
Selangor
Salary
—
Skills Required
7 skills
Click to submit your application
Required Skills
Digital Engagement
Team Management
Customer Service
CRM Systems
Sales Strategy
Data Analysis
Leadership
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