Assistant Manager - Digital Engagement Centre – Taylor's College
Role Summary
The Assistant Manager - Digital Engagement Centre is responsible for managing a team to drive appointments and improve conversion rates of engagement for Taylor's Higher Education. This role plays a crucial part in achieving sales targets by delivering quality solutions to prospective students and parents through various channels.
Job Description
In this role, you will oversee daily operations within the Digital Engagement Centre, ensuring that your team meets performance goals while providing exceptional service. You will work in a dynamic environment that emphasizes both digital and face-to-face interactions with potential students and their families.
Key Responsibilities:
- Manage a team to drive appointments and improve conversion rates.
- Develop and implement digital engagement strategies.
- Ensure excellent customer service is delivered consistently.
- Optimize processes for efficiency and effectiveness.
- Build and maintain a high-performance team.
- Maintain accurate prospective student information in the CRM system.
- Achieve team sales targets through quality solutions.
Job Requirements
Degree in any field.
At least 4 years of working experience, preferably in an educational institution.
Proficient in English, Bahasa Malaysia, and Mandarin (spoken and written).
Familiarity with contact center technological solutions.
Leadership skills and experience in team resource management.
Strong analytical skills and computer proficiency.
Quick Info
Company
Taylor's College
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Digital Engagement
Team Management
Customer Service
CRM Systems
Sales Strategy
Data Analysis
Leadership
Assistant Manager - Digital Engagement Centre - Frequently Asked Questions
What is the salary for a Assistant Manager - Digital Engagement Centre at Taylor's College in Selangor?
Taylor's College has not disclosed the salary for this role. Assistant Manager - Digital Engagement Centre positions in Selangor typically pay RM1,000–RM7,000 per month, based on the 28 comparable vacancies currently listed on SuperJobs.
Where is this Assistant Manager - Digital Engagement Centre job located?
This Assistant Manager - Digital Engagement Centre position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Assistant Manager - Digital Engagement Centre role?
Taylor's College is looking for Degree in any field.; At least 4 years of working experience, preferably in an educational institution.; Proficient in English, Bahasa Malaysia, and Mandarin (spoken and written)..
How do I apply for this Assistant Manager - Digital Engagement Centre job at Taylor's College?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
Application Tips
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- Tailor your application to match the role requirements
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- Submit your application as soon as possible to increase your chances
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