Assistant Manager – Taylor's College
Taylor's College
Education
Role Summary
The Assistant Manager at the Digital Engagement Centre is responsible for leading a team to enhance student engagement and increase enrollment for Taylor's Higher Education. The role involves managing digital and face-to-face engagement strategies, driving sales targets, and ensuring quality interactions with prospective students and parents.
Job Description
The Assistant Manager, Digital Engagement Centre is responsible for managing a team to drive appointments and improve conversion rates of engagement for Taylor's Higher Education. This role involves achieving team sales targets by delivering quality solutions to prospective students and parents via both digital and face-to-face channels. The position includes responsibilities such as managing digital engagement strategies, ensuring excellent customer service, optimizing processes for efficiency, building a high-performance team, and maintaining accurate prospective student information in the CRM system.
Job Requirements
Degree in any field.
At least 4 years of working experience, preferably in an educational institution.
Internet, social media, and technology savvy with experience in utilizing and managing through CRM systems.
Familiarity with contact center technological solutions.
Performance and result driven.
Knowledge of manpower planning and team resource management.
Proficient in English, Bahasa Malaysia, and Mandarin (spoken and written).
Leadership skills.
Planning, organizing, and coordination skills.
Creative thinking and problem-solving skills.
Effective stakeholder management.
Good written and oral language proficiency.
Good data analytical skills.
Computer savvy and familiar with sales tools, internal processes, and technological development.
Sales goal setting, tracking, and review capabilities.
Experience in digital and telesales management and processes.
Contact centre optimization and development knowledge.
Basic knowledge of programme structure and study plan.
Strong work ethics and value-driven attitude.
Highly self-motivated with a passion for higher education.
Pro-active, result-oriented, and resourceful.
Dedicated, trustworthy, and diligent.
Strong sense of responsibility.
Sales driven with effective sales methodologies.
Data-driven and analytical in planning and decision making.
Excellent presentation, communication, and people management skills including counseling.
Team player with experience working across various levels in organizations.
Conflict management skills to handle conflicts fairly and efficiently.
Willing to work beyond normal hours and on weekends.
Possession of own transportation.
Quick Info
Company
Taylor's College
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Digital Engagement
CRM Management
Team Leadership
Sales Management
Data Analysis
Customer Service
Stakeholder Management
Conflict Management
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