Assistant Manager – Marriott International
Role Summary
The Assistant Manager - Hostess is responsible for overseeing the daily operations of a Chinese restaurant. This role plays a crucial part in enhancing guest and employee satisfaction while ensuring compliance with policies and local laws.
Job Description
The Assistant Manager - Hostess at a Chinese Restaurant assists in the daily supervision of restaurant operations, including Restaurants/Bars and Room Service if applicable. This position involves supporting menu planning, maintaining sanitation standards, and assisting servers and hosts during peak hours.
Key Responsibilities:
- Supervise daily restaurant operations and staff performance.
- Assist in menu planning and ensure adherence to sanitation standards.
- Handle employee questions and concerns effectively.
- Monitor compliance with restaurant policies and local laws.
- Manage shifts and ensure excellent customer service.
- Interact with guests and manage feedback to improve service.
- Support staffing level supervision to meet guest service expectations.
Job Requirements
High school diploma or GED with 4 years of experience in food and beverage, culinary, or related professional area, OR a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of relevant experience.
Ability to handle employee questions and concerns.
Knowledge of restaurant policies, standards, and procedures.
Experience in guest interaction and managing feedback.
Competence in supervising staff and operations.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Supervision
Customer Service
Communication
Problem Solving
Budget Management
Compliance Knowledge
Team Leadership
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