Associate, Advertiser Solutions – Involve Asia
Role Summary
This position focuses on supporting advertisers by managing their programs, resolving inquiries, and optimizing campaign performance. Strong communication and analytical skills are essential for maintaining relationships and ensuring operational efficiency.
Job Description
The role involves supporting subscription-based advertisers by ensuring their programs are effectively managed and issues are promptly addressed, which aids in subscription renewals. You will provide first-line support for advertisers, handling inquiries related to affiliate programs and escalating issues as needed. Additionally, you'll assist in planning and monitoring affiliate campaigns, optimizing performance through analysis and insights. Regular operational checks will be conducted to ensure smooth program execution, and you'll help maintain publisher access and program compliance. Developing knowledge of product offerings and account prioritization will also be key responsibilities.
Job Requirements
Strong communication and interpersonal skills
Experience in customer support or account management
Familiarity with affiliate marketing concepts
Analytical skills for performance metrics evaluation
Ability to manage multiple tasks and prioritize effectively
Basic understanding of digital marketing tools and platforms
Attention to detail in operational checks
Problem-solving skills for issue resolution
Quick Info
Company
Involve Asia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Communication
Customer Support
Affiliate Marketing
Analytical Skills
Digital Marketing
Problem-Solving
Attention To Detail
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