Associate Business Support Specialist (Japanese Bilingual) – Merck Sharp & Dohme
Merck Sharp & Dohme
Global Business Services
Role Summary
The Associate Business Support Specialist (Japanese Bilingual) supports Source to Settle related queries for internal and external customers within a global team. The role involves managing cases and responding to customers, focusing on processing employee purchase orders, supplier invoices, and payments according to global processes and compliance requirements.
Job Description
The Associate Business Support Specialist (Japanese Bilingual) role is part of a global team responsible for supporting Source to Settle (STS) related queries for internal and external customers. This position involves managing cases and responding to customers via phone, working under the STS Service and Relationship Delivery Support Manager. The role is designed to ensure timely and efficient processing of employee purchase orders, supplier invoices, and payments in accordance with global process design and compliance requirements.
Job Requirements
Bachelor's degree in accounting, finance, business administration, or related fields preferred.
1 year demonstrated work experience in General Accounting, Finance Shared Services, customer service, or Source to Settle preferred but not mandatory.
Business-level fluency in English, both oral and written, is required.
Proficiency in Japanese or other Asian languages (Mandarin, Vietnamese, Korean) both written and spoken is necessary to interact with customers.
Understanding of STS and related processes is important.
Strong diligence, problem-solving, and analytical skills are required.
Excellent communication and interpersonal skills are essential.
A continuous improvement mindset is expected.
Must be customer-focused and results-driven.
Sense of urgency and initiative are important.
Ability to work effectively in a team environment, including sharing knowledge and providing feedback.
Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint.
Strong organizational, written, and verbal communication skills.
Ability to operate independently and maintain focus during change or uncertainty.
Customer service mindset is crucial.
Experience with SAP ECC and Ariba is desired.
Experience with case management tools like ServiceNow is beneficial.
Positive, engaging disposition with high integrity, credibility, and energy.
Ability to communicate effectively with diverse cultures.
Quick Info
Company
Merck Sharp & Dohme
Location
Selangor
Salary
Undisclosed
Skills Required
3 skills
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Required Skills
Source To Settle (STS) Processes General Accounting Finance Shared Services Bilingual Communication (Japanese And English) Customer Service Microsoft Office (Excel
Word
Powerpoint) SAP ECC And Ariba Problem Solving And Analytical Skills
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