Associate Business Support Specialist (Japanese Bilingual) – Merck Sharp & Dohme
Role Summary
The Associate Business Support Specialist (Japanese Bilingual) is responsible for supporting Source to Settle (STS) related queries for internal and external customers. This role is part of a global team that ensures timely and efficient processing of employee purchase orders, supplier invoices, and payments in compliance with global standards.
Job Description
In this role, you will manage cases and respond to customer inquiries via phone, working closely with the STS Service and Relationship Delivery Support Manager. You will be part of a dynamic team focused on delivering high-quality support to enhance customer satisfaction.
Key Responsibilities:
- Manage and resolve STS-related queries from internal and external customers.
- Process employee purchase orders and supplier invoices efficiently.
- Ensure compliance with global process design and requirements.
- Communicate effectively with customers in both English and Japanese.
- Collaborate with team members to share knowledge and improve processes.
- Analyze and troubleshoot issues to provide effective solutions.
- Maintain a customer-focused approach in all interactions.
Job Requirements
Bachelor's degree in accounting, finance, business administration, or related fields preferred.
1 year of demonstrated work experience in General Accounting, Finance Shared Services, customer service, or Source to Settle preferred but not mandatory.
Business-level fluency in English, both oral and written, is required.
Proficiency in Japanese or other Asian languages (Mandarin, Vietnamese, Korean) both written and spoken is necessary.
Strong diligence, problem-solving, and analytical skills are required.
Excellent communication and interpersonal skills are essential.
Quick Info
Company
Merck Sharp & Dohme
Location
Selangor
Salary
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Skills Required
7 skills
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Required Skills
Customer Service
Problem Solving
Analytical Skills
Communication
Team Collaboration
Microsoft Office
Time Management
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