Associate Business Support Specialist (Japanese Bilingual) - Open for Fresh Graduates at Merck Sharp & Dohme - Selangor

The Associate Business Support Specialist (Japanese Bilingual) is responsible for supporting Source to Settle (STS) related queries for internal and external customers. This role is part of a global team that ensures timely and efficient processing of employee purchase orders, supplier invoices, and payments in compliance with global standards.

In this role, you will manage cases and respond to customer inquiries via phone, working closely with the STS Service and Relationship Delivery Support Manager. You will be part of a dynamic team focused on delivering high-quality support to enhance customer satisfaction.

Key Responsibilities:

• Manage and resolve STS-related queries from internal and external customers.
• Process employee purchase orders and supplier invoices efficiently.
• Ensure compliance with global process design and requirements.
• Communicate effectively with customers in both English and Japanese.
• Collaborate with team members to share knowledge and improve processes.
• Analyze and troubleshoot issues to provide effective solutions.
• Maintain a customer-focused approach in all interactions.