Associate Business Support Specialist (Korean Bilingual) – Merck Sharp & Dohme
Merck Sharp & Dohme
Global Business Services
Role Summary
The Associate Business Support Specialist (Korean Bilingual) supports the Source to Settle processes within the Global Business Solutions organization. The role involves handling related queries primarily via phone and ServiceNow, working collaboratively in a team using a Follow the Sun Model to resolve support tickets and ensure customer satisfaction.
Job Description
The Associate Business Support Specialist (Korean Bilingual) plays a role within the Global Business Solutions organization, specifically supporting the Source to Settle (STS) processes worldwide. Reporting to the STS Service and Relationship Delivery Support Manager, this position handles related queries for internal and external customers, managing cases mainly via phone and the ServiceNow tool. The role operates in a team environment applying a "Follow the Sun Model" to ensure timely and quality resolution of support tickets and aims to deliver high customer satisfaction by resolving issues at the root cause and adhering to global compliance and process standards.
Job Requirements
Bachelor's degree in accounting, finance, business administration, or related fields preferred.
One year of demonstrated work experience within General Accounting and/or Finance Shared Services, customer service, and/or Source to Settle area preferred but not mandatory.
Business-level fluency in English, both oral and written, is required.
Additional proficiency in Korean language, both written and spoken, is necessary for customer interaction.
Understanding of Source to Settle and surrounding processes.
Strong diligence, problem-solving, and analytical skills.
Excellent communication and interpersonal skills.
A mindset focused on continuous improvement.
Customer-focused and results-driven attitude.
Sense of urgency in work tasks.
Demonstrates initiative.
Ability to effectively work in a team environment with knowledge sharing and feedback.
Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint.
Organizational skills.
Effective written and verbal communication skills.
Ability to operate independently and maintain focus during change or uncertainty.
Customer service mindset.
Experience with SAP ECC and Ariba is desired.
Experience with case management tools such as ServiceNow is beneficial.
A positive and engaging disposition with high personal integrity, credibility, and energy.
Strong cross-cultural communication and interpersonal skills.
Quick Info
Company
Merck Sharp & Dohme
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Source To Settle (STS) Processes
General Accounting
Finance Shared Services
Customer Service
Problem Solving
Communication
Microsoft Office
Servicenow
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