Associate Business Support Specialist (Korean Bilingual) – Merck Sharp & Dohme
Role Summary
The Associate Business Support Specialist (Korean Bilingual) is responsible for providing support within the Global Business Solutions organization. This role impacts the efficiency of the Source to Settle processes by ensuring timely resolution of customer queries and maintaining high satisfaction levels.
Job Description
In this role, you will engage with internal and external customers, managing queries primarily through phone and the ServiceNow tool. You will work in a collaborative team environment, applying a 'Follow the Sun Model' to deliver quality support.
Key Responsibilities:
- Handle customer queries related to Source to Settle processes.
- Manage support tickets through phone and ServiceNow tool.
- Collaborate with team members to ensure timely resolution of issues.
- Analyze root causes of customer problems to improve service quality.
- Maintain compliance with global process standards.
- Provide feedback for continuous improvement initiatives.
- Ensure high customer satisfaction through effective communication.
Job Requirements
Bachelor's degree in accounting, finance, business administration, or related fields preferred.
One year of demonstrated work experience in General Accounting and/or Finance Shared Services preferred but not mandatory.
Business-level fluency in English, both oral and written, is required.
Proficiency in Korean language, both written and spoken, is necessary for customer interaction.
Understanding of Source to Settle and surrounding processes.
Strong problem-solving and analytical skills.
Quick Info
Company
Merck Sharp & Dohme
Location
Selangor
Salary
—
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Problem Solving
Analytical Skills
Communication
Interpersonal Skills
Microsoft Office Proficiency
Team Collaboration
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances