Associate Business Support Specialist (Korean Bilingual) at Merck Sharp & Dohme - Selangor

The Associate Business Support Specialist (Korean Bilingual) is responsible for providing support within the Global Business Solutions organization. This role impacts the efficiency of the Source to Settle processes by ensuring timely resolution of customer queries and maintaining high satisfaction levels.

In this role, you will engage with internal and external customers, managing queries primarily through phone and the ServiceNow tool. You will work in a collaborative team environment, applying a 'Follow the Sun Model' to deliver quality support.

Key Responsibilities:

• Handle customer queries related to Source to Settle processes.
• Manage support tickets through phone and ServiceNow tool.
• Collaborate with team members to ensure timely resolution of issues.
• Analyze root causes of customer problems to improve service quality.
• Maintain compliance with global process standards.
• Provide feedback for continuous improvement initiatives.
• Ensure high customer satisfaction through effective communication.