Associate Business Support Specialist (Mandarin Bilingual) – Merck Sharp & Dohme
Role Summary
The Associate Business Support Specialist (Mandarin Bilingual) is responsible for providing support for Source to Settle (STS) related queries. This role operates within a global team environment, ensuring high-quality customer service and compliance with established processes.
Job Description
In this role, you will manage cases and respond to queries from internal and external customers through phone and case management tools. You will work within a global team applying the 'Follow the Sun Model' to ensure timely and effective service delivery.
Key Responsibilities:
- Manage STS-related queries for internal and external customers.
- Respond to customer inquiries through phone and case management tools.
- Ensure adherence to compliance requirements and service level agreements.
- Focus on first-time resolution and root cause elimination of recurring issues.
- Collaborate with global teams to enhance service delivery.
- Maintain high-quality customer service standards.
- Contribute to continuous improvement initiatives within the team.
Job Requirements
Bachelor's degree in accounting, finance, business administration, or related fields preferred.
1 year demonstrated work experience within General Accounting and/or Finance Shared Services, customer services, and/or Source to Settle area preferred but not mandatory.
Business-level fluency in English is required.
Proficiency in Mandarin (both written and spoken) is required.
Strong diligence, problem-solving, and analytical skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint at minimum).
Quick Info
Company
Merck Sharp & Dohme
Location
Kuala Lumpur
Salary
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Skills Required
7 skills
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Required Skills
Customer Service
Problem Solving
Analytical Skills
Communication
Interpersonal Skills
Microsoft Office
Team Collaboration
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