Associate Business Support Specialist (Vietnamese Bilingual) – Merck Sharp & Dohme
Merck Sharp & Dohme
Global Business Services
Role Summary
The Associate Business Support Specialist (Vietnamese Bilingual) supports customers with purchasing and invoice queries within the Source to Settle processes. The role involves handling these queries efficiently while working in a global team environment and utilizing Vietnamese language skills.
Job Description
The Associate Business Support Specialist (Vietnamese Bilingual) is a role within the Global Business Solutions organization focused on supporting the Source to Settle (STS) processes, including employee purchase orders, supplier invoices, and payments. Reporting to the STS Service and Relationship Delivery Support Manager, the specialist is responsible for managing STS-related queries for internal and external customers, ensuring timely and efficient handling of cases through both phone and case management tools while adhering to compliance requirements and service level agreements.
Job Requirements
Bachelor's degree in accounting, finance, business administration, or related fields preferred.
1 year demonstrated work experience within General Accounting and/or Finance Shared Services, customer services, or Source to Settle preferred but not mandatory.
Business-level fluency in English (oral and written) is required.
Proficiency in Vietnamese language (written and spoken) is required.
Understanding of STS and surrounding processes.
Strong diligence, problem-solving, and analytical skills.
Excellent communication and interpersonal skills.
Continuous improvement mindset.
Customer-focused and results-driven approach.
Sense of urgency in task completion.
Demonstrates initiative.
Ability to work effectively in a team environment including sharing knowledge, expertise, and giving and receiving feedback.
Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint.
Strong organizational skills.
Effective written and verbal communication skills.
Ability to work independently and maintain focus through change or uncertainty.
Customer service mindset.
Experience with SAP ECC and Ariba is desired.
Experience with case management tools such as ServiceNow is beneficial.
Positive, engaging disposition with high personal integrity, credibility, and energy.
Strong cross-cultural communication and interpersonal skills.
Quick Info
Company
Merck Sharp & Dohme
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Source To Settle (STS) Processes
Accounting
Finance Shared Services
Customer Service
Problem Solving
Microsoft Office
SAP ECC
Case Management Tools
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