Associate Business Support Specialist (Vietnamese Bilingual) at Merck Sharp & Dohme - Selangor

The Associate Business Support Specialist (Vietnamese Bilingual) is responsible for supporting the Source to Settle (STS) processes within the Global Business Solutions organization. This role involves managing STS-related queries and ensuring compliance while delivering exceptional service to both internal and external customers.

In this role, the Associate Business Support Specialist will engage in day-to-day operations that include handling employee purchase orders, supplier invoices, and payments. The work environment is dynamic, requiring effective communication and problem-solving skills to address various customer inquiries efficiently.

Key Responsibilities:

• Manage STS-related queries for internal and external customers.
• Ensure timely and efficient handling of cases through phone and case management tools.
• Adhere to compliance requirements and service level agreements.
• Collaborate with team members to share knowledge and expertise.
• Demonstrate initiative in resolving issues and improving processes.
• Maintain strong organizational skills to manage multiple tasks.
• Communicate effectively with stakeholders to provide updates and feedback.