Associate Business Support Specialist (Vietnamese Bilingual) – Merck Sharp & Dohme
Role Summary
The Associate Business Support Specialist (Vietnamese Bilingual) is responsible for supporting the Source to Settle (STS) processes within the Global Business Solutions organization. This role involves managing STS-related queries and ensuring compliance while delivering exceptional service to both internal and external customers.
Job Description
In this role, the Associate Business Support Specialist will engage in day-to-day operations that include handling employee purchase orders, supplier invoices, and payments. The work environment is dynamic, requiring effective communication and problem-solving skills to address various customer inquiries efficiently.
Key Responsibilities:
- Manage STS-related queries for internal and external customers.
- Ensure timely and efficient handling of cases through phone and case management tools.
- Adhere to compliance requirements and service level agreements.
- Collaborate with team members to share knowledge and expertise.
- Demonstrate initiative in resolving issues and improving processes.
- Maintain strong organizational skills to manage multiple tasks.
- Communicate effectively with stakeholders to provide updates and feedback.
Job Requirements
Bachelor's degree in accounting, finance, business administration, or related fields preferred.
1 year demonstrated work experience within General Accounting and/or Finance Shared Services, customer services, or Source to Settle preferred but not mandatory.
Business-level fluency in English (oral and written) is required.
Proficiency in Vietnamese language (written and spoken) is required.
Strong diligence, problem-solving, and analytical skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint.
Quick Info
Company
Merck Sharp & Dohme
Location
Selangor
Salary
—
Skills Required
7 skills
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Required Skills
Problem-Solving
Analytical Skills
Communication
Interpersonal Skills
Customer Service
Organizational Skills
Initiative
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