Associate, Client Services (Japanese Speaker) – S&P Global
Role Summary
The Associate, Client Services (Japanese Speaker) is responsible for providing advanced application support to clients. This role focuses on the software business within the Asia-Pacific (APAC) region, supporting S&P Global's Enterprise Solutions used by financial institutions.
Job Description
In this role, you will engage with clients daily, providing technical support and ensuring their satisfaction with our software solutions. You will collaborate with cross-functional teams to troubleshoot issues and enhance client experiences.
Key Responsibilities:
- Provide advanced application support to clients in the APAC region.
- Troubleshoot complex issues and deliver effective solutions.
- Collaborate with cross-functional teams to enhance client experiences.
- Interact with clients to understand their needs and provide tailored support.
- Maintain documentation of client interactions and support requests.
- Assist in the development of training materials for clients.
- Monitor and prioritize multiple support requests to ensure timely resolution.
Job Requirements
Bachelor's degree in computer science, information technology, or a finance-related field.
0-1 years of experience in providing technical support for enterprise software applications.
Experience in the financial services industry or private markets systems is advantageous.
Proven ability to troubleshoot complex issues.
Proficiency in Excel is required.
Strong problem-solving and analytical skills.
Good communication skills in English.
Quick Info
Company
S&P Global
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Technical Support
Troubleshooting
Client Interaction
Problem-Solving
Analytical Skills
Excel
Customer Service
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