Associate Cybersecurity Engineer – Ingram Micro
Role Summary
The Associate Cybersecurity Engineer is responsible for providing after-sales technical support to clients to meet user requirements according to contract terms. This entry-level position involves closely supervised work focused on resolving routine issues using standard company policies and procedures.
Job Description
In this role, you will engage in day-to-day technical support activities, assisting clients with their cybersecurity needs. You will work in a collaborative environment, closely supervised while gaining valuable experience in the field.
Key Responsibilities:
- Provide after-sales technical support to clients.
- Resolve routine technical issues using standard procedures.
- Assist in meeting user requirements according to contract terms.
- Communicate effectively with clients regarding policies and practices.
- Document technical issues and resolutions for future reference.
- Collaborate with team members to improve service delivery.
- Participate in training sessions to enhance technical knowledge.
Job Requirements
Typically requires a four-year college degree or equivalent experience.
0-2 years of functional experience in a related field.
Ability to apply broad theoretical knowledge acquired from advanced education.
Good communication skills to explain facts, policies, and practices related to the job area.
Willingness to work on projects of limited scope and complexity.
Quick Info
Company
Ingram Micro
Location
Kuala Lumpur
Salary
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Skills Required
7 skills
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Required Skills
Technical Support
Problem Solving
Communication
Team Collaboration
Documentation
Customer Service
Attention To Detail
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