Business Support Specialist – Ensign Infosecurity (Malaysia)
Ensign Infosecurity (Malaysia)
Global Business Services
Role Summary
The Business Support Specialist at Ensign is responsible for supporting focus accounts by managing service requests and maintaining relationships with clients' procurement and PMO teams. The role includes sales support, trend analysis, and management reporting to support efficient operations and customer satisfaction. It requires experience in business support or related fields and proficiency in relevant tools and communication skills.
Job Description
The Business Support Specialist plays a key role in supporting focus accounts by managing service requests, working closely with account directors and managers, and maintaining strong relationships with clients' procurement and PMO teams. This role involves sales support, trend analysis, and management reporting to ensure efficient operations and customer satisfaction.
Job Requirements
2-5 years of experience in business support, inside sales, customer service, or sales operations.
Strong understanding of service request processes and customer engagement.
Ability to manage multiple tasks with attention to detail and problem-solving skills.
Proficiency in Microsoft Excel, CRM tools, and business reporting.
Strong communication and stakeholder management skills.
Prior experience in working with procurement, PMO, or sales teams is a plus.
Quick Info
Company
Ensign Infosecurity (Malaysia)
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Business Support
Sales Support
Customer Service
Service Request Management
Trend Analysis
Microsoft Excel
CRM Tools
Communication
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