Business Support Specialist at Ensign Infosecurity (Malaysia) - Selangor

The Business Support Specialist is responsible for managing service requests and supporting focus accounts. This role plays a crucial part in ensuring efficient operations and maintaining strong client relationships within a dynamic work environment.

The Business Support Specialist engages in day-to-day activities that involve close collaboration with account directors and managers, ensuring customer satisfaction through effective service management. This position requires a proactive approach to sales support and trend analysis, contributing to management reporting and operational efficiency.

Key Responsibilities:

• Manage service requests for focus accounts.
• Collaborate closely with account directors and managers.
• Maintain strong relationships with clients' procurement and PMO teams.
• Provide sales support and conduct trend analysis.
• Prepare management reports to enhance operational efficiency.
• Ensure customer satisfaction through effective communication.
• Assist in problem-solving and addressing client needs.