Business Support Specialist – Ensign Infosecurity (Malaysia)
Role Summary
The Business Support Specialist is responsible for managing service requests and supporting focus accounts. This role plays a crucial part in ensuring efficient operations and maintaining strong client relationships within a dynamic work environment.
Job Description
The Business Support Specialist engages in day-to-day activities that involve close collaboration with account directors and managers, ensuring customer satisfaction through effective service management. This position requires a proactive approach to sales support and trend analysis, contributing to management reporting and operational efficiency.
Key Responsibilities:
- Manage service requests for focus accounts.
- Collaborate closely with account directors and managers.
- Maintain strong relationships with clients' procurement and PMO teams.
- Provide sales support and conduct trend analysis.
- Prepare management reports to enhance operational efficiency.
- Ensure customer satisfaction through effective communication.
- Assist in problem-solving and addressing client needs.
Job Requirements
2-5 years of experience in business support, inside sales, customer service, or sales operations.
Strong understanding of service request processes and customer engagement.
Ability to manage multiple tasks with attention to detail.
Proficiency in Microsoft Excel and CRM tools.
Strong communication and stakeholder management skills.
Prior experience with procurement, PMO, or sales teams is a plus.
Quick Info
Company
Ensign Infosecurity (Malaysia)
Location
Selangor
Salary
—
Skills Required
7 skills
Click to submit your application
Required Skills
Business Support
Customer Engagement
Problem Solving
Microsoft Excel
CRM Tools
Communication
Stakeholder Management
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