Cafe Manager – DRURY HERITAGE SDN. BHD.
Role Summary
The Cafe Manager is responsible for overseeing the daily operations of the cafe and ensuring an exceptional guest experience. This role involves active leadership, team performance management, and maintaining high service standards in a dynamic cafe environment.
Job Description
The Cafe Manager at Drury Heritage Cafe Lounge is tasked with the day-to-day execution of cafe operations, focusing on guest interactions and team dynamics. The manager plays a crucial role in supporting food and beverage preparation while ensuring compliance with hygiene and safety regulations.
Key Responsibilities:
- Oversee daily cafe operations to ensure smooth service delivery.
- Greet and engage with guests to enhance their experience.
- Resolve guest issues promptly and effectively.
- Support food and beverage preparation and presentation.
- Maintain high standards in all service zones.
- Coach and develop team members to improve performance.
- Ensure compliance with local authority regulations and safety standards.
Job Requirements
3–5 years of experience in food and beverage or retail operations with team leadership experience.
Preferred experience in cafe, lounge, or bar environments.
Familiarity with local authority regulations including DBKL, Bomba, and Health Department.
Experience in hiring and supervising staff.
Proficiency in operating POS systems and inventory management tools.
Fluent in English and Bahasa Malaysia; knowledge of Mandarin or Cantonese is an advantage.
Quick Info
Company
DRURY HERITAGE SDN. BHD.
Location
Kuala Lumpur
Salary
MYR 3500 - 5000
Skills Required
6 skills
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Required Skills
Leadership
Customer Service
Problem Solving
Team Management
Operational Efficiency
Regulatory Compliance
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