Chatbot Business Analyst - Operations, MY Marketplace at Shopee - Kuala Lumpur
Role Summary
The Chatbot Business Analyst - Operations is responsible for enhancing the chatbot's performance and user experience. This role involves developing training materials and collaborating with cross-functional teams to ensure the chatbot meets user expectations.
Job Description
In this role, you will engage in daily tasks that involve analyzing performance data and customer feedback to identify areas for improvement. You will also collaborate with developers to enhance the chatbot's capabilities while staying updated with AI trends.
Key Responsibilities:
- Develop training materials and programs for the chatbot.
- Create scripts and response guidelines for chatbot interactions.
- Analyze performance data to identify improvement areas.
- Collaborate with developers to ensure functionality meets user expectations.
- Stay updated with AI trends to enhance chatbot capabilities.
- Gather and interpret customer feedback for continuous improvement.
- Prioritize tasks effectively to meet project deadlines.
Job Requirements
1-2 years of experience in project management, preferably in e-commerce customer operations or chatbot training.
Fresh graduates in Computer Science, Data Science, or AI-related fields are welcome.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills in English and BM.
Ability to work collaboratively with cross-functional teams.
Strong project management skills to prioritize tasks effectively.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Analytical Skills
Problem-Solving
Communication
Project Management
Collaboration
Data Analysis
Chatbot Business Analyst - Operations, MY Marketplace Salary at Shopee
Shopee has not disclosed the salary for this role. Chatbot Business Analyst - Operations, MY Marketplace positions in Kuala Lumpur typically pay RM1,000–RM6,000 per month, based on the 43 comparable vacancies currently listed on SuperJobs.
How to Apply for This Chatbot Business Analyst - Operations, MY Marketplace Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Shopee asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-10, so apply early.
Chatbot Business Analyst - Operations, MY Marketplace - Frequently Asked Questions
What is the salary for a Chatbot Business Analyst - Operations, MY Marketplace at Shopee in Kuala Lumpur?
Shopee has not disclosed the salary for this role. Chatbot Business Analyst - Operations, MY Marketplace positions in Kuala Lumpur typically pay RM1,000–RM6,000 per month, based on the 43 comparable vacancies currently listed on SuperJobs.
Where is this Chatbot Business Analyst - Operations, MY Marketplace job located?
This Chatbot Business Analyst - Operations, MY Marketplace position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Chatbot Business Analyst - Operations, MY Marketplace role?
Shopee is looking for 1-2 years of experience in project management, preferably in e-commerce customer operations or chatbot training.; Fresh graduates in Computer Science, Data Science, or AI-related fields are welcome.; Strong analytical and problem-solving skills..
How do I apply for this Chatbot Business Analyst - Operations, MY Marketplace job at Shopee?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-10.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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