Chatbot Business Analyst - Operations, MY Marketplace at Shopee - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 29 May 2026 and has passed its 30-day listing period. See open Business Analyst jobs.
Role Summary
The Chatbot Business Analyst - Operations is responsible for enhancing the chatbot's performance and user experience. This role involves developing training materials and collaborating with cross-functional teams to ensure the chatbot meets user expectations.
Job Description
In this role, you will engage in daily tasks that involve analyzing performance data and customer feedback to identify areas for improvement. You will also collaborate with developers to enhance the chatbot's capabilities while staying updated with AI trends.
Key Responsibilities:
- Develop training materials and programs for the chatbot.
- Create scripts and response guidelines for chatbot interactions.
- Analyze performance data to identify improvement areas.
- Collaborate with developers to ensure functionality meets user expectations.
- Stay updated with AI trends to enhance chatbot capabilities.
- Gather and interpret customer feedback for continuous improvement.
- Prioritize tasks effectively to meet project deadlines.
Job Requirements
1-2 years of experience in project management, preferably in e-commerce customer operations or chatbot training.
Fresh graduates in Computer Science, Data Science, or AI-related fields are welcome.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills in English and BM.
Ability to work collaboratively with cross-functional teams.
Strong project management skills to prioritize tasks effectively.
Chatbot Business Analyst - Operations, MY Marketplace - Frequently Asked Questions
What is the salary for a Chatbot Business Analyst - Operations, MY Marketplace at Shopee in Kuala Lumpur?
Shopee has not disclosed the salary for this role. Chatbot Business Analyst - Operations, MY Marketplace positions in Kuala Lumpur typically pay RM1,000–RM7,500 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Chatbot Business Analyst - Operations, MY Marketplace job located?
This Chatbot Business Analyst - Operations, MY Marketplace position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Chatbot Business Analyst - Operations, MY Marketplace role?
Shopee is looking for 1-2 years of experience in project management, preferably in e-commerce customer operations or chatbot training.; Fresh graduates in Computer Science, Data Science, or AI-related fields are welcome.; Strong analytical and problem-solving skills..
How do I apply for this Chatbot Business Analyst - Operations, MY Marketplace job at Shopee?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Required Skills
Chatbot Business Analyst - Operations, MY Marketplace Salary at Shopee
Shopee has not disclosed the salary for this role. Chatbot Business Analyst - Operations, MY Marketplace positions in Kuala Lumpur typically pay RM1,000–RM7,500 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
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