Chatbot Business Analyst – Shopee
Shopee
Other
Role Summary
This position focuses on enhancing an AI-powered chatbot by developing training materials and analyzing performance data. The ideal candidate will collaborate with teams to improve user experience and stay informed about the latest AI technologies.
Job Description
In this role, you will develop training materials and programs for the chatbot, including scripts and response guidelines. You will analyze performance data and customer feedback to identify improvement areas, collaborating with developers to ensure functionality meets user expectations. Staying updated with AI trends is essential to enhance the chatbot's capabilities.
Job Requirements
1-2 years of experience in project management, preferably in e-commerce customer operations or chatbot training.
Fresh graduates in Computer Science, Data Science, or AI-related fields are welcome.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills in English and BM.
Ability to work collaboratively with cross-functional teams.
Strong project management skills to prioritize tasks effectively.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Project Management
Data Analysis
Communication
Problem-Solving
Teamwork
Machine Learning
Natural Language Processing
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