Chatbot Business Analyst – Shopee
Role Summary
The Chatbot Business Analyst - Operations is responsible for enhancing the chatbot's performance and user experience. This role involves developing training materials and collaborating with cross-functional teams to ensure the chatbot meets user expectations.
Job Description
In this role, you will engage in daily tasks that involve analyzing performance data and customer feedback to identify areas for improvement. You will also collaborate with developers to enhance the chatbot's capabilities while staying updated with AI trends.
Key Responsibilities:
- Develop training materials and programs for the chatbot.
- Create scripts and response guidelines for chatbot interactions.
- Analyze performance data to identify improvement areas.
- Collaborate with developers to ensure functionality meets user expectations.
- Stay updated with AI trends to enhance chatbot capabilities.
- Gather and interpret customer feedback for continuous improvement.
- Prioritize tasks effectively to meet project deadlines.
Job Requirements
1-2 years of experience in project management, preferably in e-commerce customer operations or chatbot training.
Fresh graduates in Computer Science, Data Science, or AI-related fields are welcome.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills in English and BM.
Ability to work collaboratively with cross-functional teams.
Strong project management skills to prioritize tasks effectively.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Analytical Skills
Problem-Solving
Communication
Project Management
Collaboration
Data Analysis
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