Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace at Shopee - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 29 May 2026 and has passed its 30-day listing period. See open Operations jobs.
Role Summary
The Chatbot Intern is responsible for understanding and enhancing Shopee's chatbot functionalities. This role involves collaboration with various teams to improve user experience and operational efficiency within the e-commerce environment.
Job Description
In this role, you will engage in day-to-day activities that involve developing and managing chatbot models and tools. You will work closely with different teams to analyze data and implement improvements to the chatbot's capabilities.
Key Responsibilities:
- Develop and manage chatbot models and tools.
- Collaborate with teams to identify contact drivers.
- Propose enhancements to improve chatbot functionalities.
- Conduct data analysis to inform decision-making.
- Perform user acceptance testing for new features.
- Maintain communication with BPO partners for feedback.
- Support continuous improvement initiatives for chatbot performance.
Job Requirements
Bachelor’s degree required.
Minimum 2 years of experience in product testing, product management, or data analysis.
Prior experience in e-commerce environments.
Intermediate to advanced proficiency in Excel and Google tools.
Strong communication and analytical skills in English.
Highly organized with the ability to manage multiple projects.
Ability to meet tight deadlines in a fast-paced environment.
Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace - Frequently Asked Questions
What is the salary for a Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace at Shopee in Kuala Lumpur?
Shopee has not disclosed the salary for this role. Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace positions in Kuala Lumpur typically pay RM1,000–RM7,500 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace job located?
This Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace role?
Shopee is looking for Bachelor’s degree required.; Minimum 2 years of experience in product testing, product management, or data analysis.; Prior experience in e-commerce environments..
How do I apply for this Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace job at Shopee?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace Salary at Shopee
Shopee has not disclosed the salary for this role. Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace positions in Kuala Lumpur typically pay RM1,000–RM7,500 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace Roles
- This job is no longer accepting applications.
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