Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace at Shopee - Kuala Lumpur
Role Summary
The Chatbot Intern is responsible for understanding and enhancing Shopee's chatbot functionalities. This role involves collaboration with various teams to improve user experience and operational efficiency within the e-commerce environment.
Job Description
In this role, you will engage in day-to-day activities that involve developing and managing chatbot models and tools. You will work closely with different teams to analyze data and implement improvements to the chatbot's capabilities.
Key Responsibilities:
- Develop and manage chatbot models and tools.
- Collaborate with teams to identify contact drivers.
- Propose enhancements to improve chatbot functionalities.
- Conduct data analysis to inform decision-making.
- Perform user acceptance testing for new features.
- Maintain communication with BPO partners for feedback.
- Support continuous improvement initiatives for chatbot performance.
Job Requirements
Bachelor’s degree required.
Minimum 2 years of experience in product testing, product management, or data analysis.
Prior experience in e-commerce environments.
Intermediate to advanced proficiency in Excel and Google tools.
Strong communication and analytical skills in English.
Highly organized with the ability to manage multiple projects.
Ability to meet tight deadlines in a fast-paced environment.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Data Analysis
Communication
Project Management
User Acceptance Testing
E-Commerce Knowledge
Excel Proficiency
Analytical Thinking
Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace Salary at Shopee
Shopee has not disclosed the salary for this role. Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace positions in Kuala Lumpur typically pay RM1,000–RM6,000 per month, based on the 43 comparable vacancies currently listed on SuperJobs.
How to Apply for This Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Shopee asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-09, so apply early.
Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace - Frequently Asked Questions
What is the salary for a Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace at Shopee in Kuala Lumpur?
Shopee has not disclosed the salary for this role. Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace positions in Kuala Lumpur typically pay RM1,000–RM6,000 per month, based on the 43 comparable vacancies currently listed on SuperJobs.
Where is this Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace job located?
This Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace role?
Shopee is looking for Bachelor’s degree required.; Minimum 2 years of experience in product testing, product management, or data analysis.; Prior experience in e-commerce environments..
How do I apply for this Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace job at Shopee?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-09.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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