Collection Advisor at Cuckoo International (MAL) Berhad - Kedah

The Collection Advisor is responsible for managing overdue payments and ensuring account resolution. This role plays a crucial part in supporting the company’s financial objectives through effective communication and negotiation with customers.

As a Collection Advisor, you will engage with customers daily to address overdue payments and may conduct field visits as necessary. You will work in a dynamic environment where meeting performance targets is essential for success.

Key Responsibilities:

• Contact customers regarding overdue payments.
• Conduct field visits to customer premises when necessary.
• Issue reminders to customers to ensure account resolution.
• Maintain accurate records of customer interactions and payment status.
• Collaborate with team members to achieve daily and monthly collection targets.
• Provide excellent customer service to enhance customer relationships.
• Report on collection activities and performance metrics to management.