Content moderator – Cognizant Malaysia
Role Summary
The Content Moderator – Vietnamese Language is responsible for reviewing and moderating user-generated content on a popular video-sharing platform. This role plays a crucial part in ensuring compliance with client policies and enhancing user experience through effective content management.
Job Description
In this role, you will engage in daily content review and moderation tasks, working in a dynamic environment that prioritizes user safety and satisfaction. You will analyze user-generated content, respond to reports, and make informed decisions to uphold quality standards.
Key Responsibilities:
- Review and moderate user-generated content to ensure compliance with guidelines.
- Analyze content and address user reports effectively.
- Make well-balanced decisions to support productivity and quality standards.
- Recognize patterns in content and escalate issues as necessary.
- Respond empathetically to user inquiries and concerns.
- Contribute to improving user experience and workflow efficiency.
- Collaborate with team members to enhance moderation processes.
Job Requirements
Strong verbal and written communication skills.
Ability to make logic-based decisions and escalate borderline cases.
Passion for delivering high-quality user support.
Quick learner with adaptability to new processes.
High attention to detail and accuracy in work.
Interest in social media and familiarity with video channels.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Content Moderation
Decision Making
Communication
Problem Solving
Time Management
Attention To Detail
Team Collaboration
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