Content moderator – Cognizant Malaysia
Cognizant Malaysia
Media and Marketing
Role Summary
This role involves moderating user-generated content in Vietnamese on a video-sharing platform, ensuring compliance with policies and guidelines. The position requires making informed decisions, handling user reports, and contributing to the overall quality and efficiency of the user experience.
Job Description
The Content Moderator – Vietnamese Language role involves reviewing and moderating user-generated content on a popular video-sharing platform. The position requires ensuring compliance with clients' policies and guidelines by analyzing content, addressing user reports, and making well-balanced decisions to support productivity and quality standards. The role also entails recognizing patterns, escalating issues, responding empathetically to user inquiries, and contributing to improving user experience and workflow efficiency.
Job Requirements
Ability to make well-developed, logic-based decisions and escalate borderline cases appropriately.
Excellent verbal and written communication, facilitation, and interpersonal skills.
Passion for delivering a high-quality user support experience.
Quick learner who is adaptable to new processes, concepts, and skills.
Strong organizational and time management abilities.
Results-oriented, self-directed, and inquisitive attitude.
High attention to detail with a desire to deliver accurate and efficient work.
Reliable and proactive approach to assigned tasks.
Ability to work both collaboratively and independently while managing multiple complex projects or responsibilities.
Highly motivated and capable of thriving in a fast-paced, team-oriented environment.
Interest and passion for social media and familiarity with on-demand video channels.
Neutral mindset towards diverse video content requiring classification.
Inclination or viewpoint towards social media regulation, online free speech, government-regulated internet controls, support for vulnerable societal groups, EU policy making, or business process efficiency.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Content Moderation
Decision Making
Communication Skills
User Support
Adaptability
Time Management
Collaboration
Attention To Detail
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