CRM Technical Lead – Accenture Malaysia
Role Summary
This role is for a CRM Technical Lead specializing in Dynamics CRM. The position involves planning, designing, building, and testing CRM solutions while supporting delivery teams and addressing customer issues within established parameters.
Job Description
As a CRM Technical Lead, you will be familiar with the Dynamics CRM system and assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will act as a product specialist responsible for providing support in CRM issues, customer concerns, and resolutions. This role involves working on more complex assignments requiring diverse inputs and processes with some discretion within established parameters.
Job Requirements
Familiarity with Dynamics CRM system.
Ability to assist across all phases of projects including planning, analyzing, designing, building, and testing.
Technical knowledge to design and implement CRM solutions.
Capability to research and solve non-standard customer issues.
Experience supporting conceptual architecture and technical solution design.
Skill in ensuring project quality through critical metric identification and testing plans.
Ability to identify process gaps and work cross-functionally to formulate improvement plans.
Willingness to travel as needed.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Dynamics CRM
CRM Solution Design
Technical Problem Solving
Project Planning And Analysis
Quality Assurance
Cross-Functional Collaboration
Customer Support
Technical Leadership
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances