CRM Technical Lead – Accenture Malaysia
Role Summary
The CRM Technical Lead is responsible for overseeing the implementation and support of CRM solutions. This role requires collaboration with delivery teams to ensure effective planning, analysis, design, and testing of CRM systems.
Job Description
As a CRM Technical Lead, you will engage in day-to-day activities that involve working closely with delivery teams to address CRM-related challenges and provide solutions. You will be part of a dynamic environment that requires both technical expertise and problem-solving skills.
Key Responsibilities:
- Assist delivery teams with CRM solution planning and analysis.
- Design and implement CRM solutions tailored to customer needs.
- Support teams in building and testing CRM systems.
- Research and resolve non-standard customer issues effectively.
- Ensure project quality through critical metric identification.
- Identify process gaps and collaborate on improvement plans.
- Provide ongoing support for CRM issues and customer concerns.
Job Requirements
Familiarity with Dynamics CRM system.
Technical knowledge in CRM solution design and implementation.
Experience in supporting conceptual architecture and technical solution design.
Strong analytical and problem-solving skills.
Willingness to travel as needed.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Dynamics CRM
Technical Solution Design
Problem Solving
Project Management
Quality Assurance
Cross-Functional Collaboration
Customer Support
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