CUCKOO COLLECTION ADVISOR at Cuckoo International (MAL) Berhad - Perak

The CUCKOO COLLECTION ADVISOR is responsible for managing past-due accounts to ensure repayment. This role involves direct customer interaction and site visits to maximize collection efforts while adhering to company policies.

As a Cuckoo Collection Advisor, you will engage with customers who have overdue accounts, negotiating payment terms and ensuring compliance with credit policies. Your day-to-day work will involve both office tasks and field visits to enhance collection strategies.

Key Responsibilities:

• Contact customers with arrears of five months or more to negotiate repayment terms.
• Update customer contact details in the system for accurate records.
• Conduct site visits for uncontactable clients to maximize collection efforts.
• Adhere strictly to company credit policies and information security guidelines.
• Maintain financial stability through effective collection strategies.
• Collaborate with team members to improve collection processes.
• Provide feedback on customer interactions to enhance service delivery.