Role Summary
The CUCKOO COLLECTION ADVISOR is responsible for managing past-due accounts to ensure repayment. This role involves direct customer interaction and site visits to maximize collection efforts while adhering to company policies.
Job Description
As a Cuckoo Collection Advisor, you will engage with customers who have overdue accounts, negotiating payment terms and ensuring compliance with credit policies. Your day-to-day work will involve both office tasks and field visits to enhance collection strategies.
Key Responsibilities:
- Contact customers with arrears of five months or more to negotiate repayment terms.
- Update customer contact details in the system for accurate records.
- Conduct site visits for uncontactable clients to maximize collection efforts.
- Adhere strictly to company credit policies and information security guidelines.
- Maintain financial stability through effective collection strategies.
- Collaborate with team members to improve collection processes.
- Provide feedback on customer interactions to enhance service delivery.
Job Requirements
Possession of a personal laptop or PC for work purposes.
Must have own transport (car) and a valid driving license.
High willingness to travel (approximately 75%) for site visits.
Strong negotiation skills regarding overdue payments.
Adherence to credit policies and information security.
Quick Info
Company
—
Location
Perak
Salary
MYR 1000 - 4933
Incentive / Bonus
Attractive incentive
Skills Required
6 skills
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Required Skills
Negotiation
Customer Service
Communication
Problem Solving
Time Management
Attention To Detail
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