Customer Relations Executive – The Fame Events Sdn Bhd
Role Summary
The Customer Relations Executive is responsible for managing client inquiries and ensuring customer satisfaction. This role involves maintaining strong relationships with clients and collaborating with internal teams to enhance service delivery.
Job Description
As a Customer Relations Executive at The Fame Events Sdn Bhd, you will engage with clients daily, addressing their inquiries and resolving issues to ensure a seamless experience. You will work in a dynamic environment that emphasizes collaboration and customer-centric service.
Key Responsibilities:
- Manage client inquiries and provide timely responses.
- Resolve customer issues effectively and efficiently.
- Maintain strong relationships with clients to enhance satisfaction.
- Provide updates on event details to clients.
- Collaborate with internal teams to improve service delivery.
- Gather client feedback to enhance offerings.
- Assist in planning and executing events to ensure stakeholder satisfaction.
Job Requirements
Bachelor's degree in Business Administration or related field.
Proven experience in customer service or client relations.
Strong communication and interpersonal skills.
Ability to handle multiple tasks and prioritize effectively.
Proficiency in Microsoft Office Suite.
Familiarity with CRM software.
Problem-solving skills and attention to detail.
Quick Info
Company
The Fame Events Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 4500 - 5500
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Interpersonal Skills
Problem-Solving
Time Management
Microsoft Office
CRM Software
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