Customer Service Executive - E-hailing App - Johor Bahru at Arvion Services Sdn Bhd

The Customer Service Executive is responsible for being the first point of contact for users of our E-hailing App. This role is vital in managing customer interactions and enhancing overall user satisfaction through effective communication and problem resolution.

As a Customer Service Executive, you will engage with customers daily through calls, chats, and emails, addressing their inquiries and concerns regarding ride bookings and app functionality. You will work in a dynamic environment where your contributions directly impact customer satisfaction and service quality.

Key Responsibilities:

• Manage incoming calls, chats, and emails to address customer inquiries.
• Resolve complaints related to ride bookings and driver issues.
• Provide feedback to improve app functionality based on customer interactions.
• Ensure all customer interactions are handled professionally and efficiently.
• Strive to enhance customer satisfaction through effective service.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve service processes.