Customer Service Executive – Arvion Services Sdn Bhd

The Customer Service Executive is responsible for being the first point of contact for users of our E-hailing App. This role is vital in managing customer interactions and enhancing overall user satisfaction through effective communication and problem resolution.

As a Customer Service Executive, you will engage with customers daily through calls, chats, and emails, addressing their inquiries and concerns regarding ride bookings and app functionality. You will work in a dynamic environment where your contributions directly impact customer satisfaction and service quality. *Key Responsibilities:* - Manage incoming calls, chats, and emails to address customer inquiries. - Resolve complaints related to ride bookings and driver issues. - Provide feedback to improve app functionality based on customer interactions. - Ensure all customer interactions are handled professionally and efficiently. - Strive to enhance customer satisfaction through effective service. - Document customer interactions and maintain accurate records. - Collaborate with team members to improve service processes.