Customer Service Executive – Arvion Services Sdn Bhd
Role Summary
The Customer Service Executive is responsible for providing exceptional support to customers seeking assistance with electronic products. This role involves addressing inquiries and troubleshooting issues to ensure customer satisfaction in a fast-paced environment.
Job Description
As a Customer Service Executive at Arvion Services Sdn Bhd, you will be the first point of contact for customers through various channels including phone, email, and fax. You will proactively solve problems and communicate solutions effectively to both corporate and consumer clients.
Key Responsibilities:
- Provide exceptional customer support through multiple communication channels.
- Address customer inquiries and troubleshoot issues effectively.
- Ensure customer satisfaction by delivering high-quality service.
- Communicate solutions clearly and professionally.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service delivery.
- Stay updated on product knowledge and service protocols.
Job Requirements
Must possess SPM or equivalent qualification.
Strong communication skills in English and Malay.
Ability to handle customer inquiries professionally.
Proficient in using computers and customer service software.
Good problem-solving skills and attention to detail.
Ability to work in a fast-paced environment.
Team player with a positive attitude.
Quick Info
Company
Arvion Services Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 3200
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Attention To Detail
Teamwork
Time Management
Technical Proficiency
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