Customer Service Executive – Berjaya Corporation
Role Summary
The Customer Service Executive is responsible for managing the vacant possession process and ensuring customer satisfaction. This role involves conducting inspections, liaising with tenants, and coordinating defect rectification to maintain property standards.
Job Description
Execute and manage the full vacant possession (VP) process from preparation to key collection. Conduct pre-inspection on units to ensure they are in excellent condition before VP. Liaise with tenants regarding any defects and coordinate defect rectification works. Respond to customer inquiries and feedback in a timely manner, maintaining professional communication through various platforms.
Job Requirements
Execute the full vacant possession process
Conduct pre-inspection on units
Liaise with tenants for defect repairs
Brief prospects on handover processes
Attend to property owners for handover
Coordinate defect rectification works
Respond to customer inquiries
Maintain records of customer complaints
Quick Info
Company
Berjaya Corporation
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
5 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Attention To Detail
Coordination
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