Customer Service Executive – Berjaya Corporation
Role Summary
The Customer Service Executive is responsible for managing the full vacant possession process and ensuring customer satisfaction. This role involves direct interaction with tenants and property owners, requiring effective communication and coordination skills.
Job Description
In this role, you will execute and manage the vacant possession process, ensuring that all units are in excellent condition before handover. You will liaise with tenants and property owners, addressing inquiries and coordinating defect rectification works to maintain high service standards.
Key Responsibilities:
- Execute the full vacant possession process
- Conduct pre-inspection on units
- Liaise with tenants for defect repairs
- Brief prospects on handover processes
- Attend to property owners for handover
- Coordinate defect rectification works
- Respond to customer inquiries
- Maintain records of customer complaints
Job Requirements
Bachelor's degree in a relevant field
Experience in customer service or property management
Strong communication skills in English
Ability to manage multiple tasks effectively
Proficient in Microsoft Office Suite
Quick Info
Company
Berjaya Corporation
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Time Management
Attention To Detail
Coordination
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