Customer Service Executive (Mandarin Speaking) – Sika

The Customer Service Executive (Mandarin Speaking) is responsible for serving as the primary contact for order-related activities for Sika customers. This role plays a crucial part in ensuring efficient order processing and customer satisfaction in a fast-paced, multicultural environment.

In this role, you will engage with customers daily, processing incoming orders and managing stock allocation while providing timely updates and confirmations. You will also support the sales team and collaborate with various departments to ensure seamless order processing and invoicing.

Key Responsibilities:

• Serve as the primary contact for order-related activities for customers.
• Process incoming orders and manage open orders and stock allocation.
• Provide updates and order confirmations to customers.
• Support the sales team with order reports and necessary documentation.
• Collaborate with various departments to ensure timely order processing.
• Communicate proactively with customers regarding their orders.
• Cross-train to support other customer service associates as needed.