Customer Service Executive | MNC COMPANY (NH) at TWY Search International Sdn Bhd - Selangor

The Customer Service Executive is responsible for managing order processes and ensuring exceptional service delivery. This role involves building relationships with internal teams and external customers while overseeing fulfilment and sales administration.

In this dynamic role, the Customer Service Executive will engage in day-to-day operations that include coordinating shipments and supporting the sales team. The work environment is fast-paced, requiring strong organizational skills and the ability to manage multiple tasks effectively.

Key Responsibilities:

• Manage order processes to ensure timely fulfilment.
• Coordinate shipments and logistics for customer orders.
• Support the sales team with administrative tasks and customer inquiries.
• Act as the primary contact for customers to resolve issues and provide information.
• Build and maintain relationships with internal teams and external customers.
• Collaborate with regional counterparts, particularly in China, to streamline operations.
• Oversee sales administration to ensure accuracy and efficiency.