Customer Service Executive | MNC COMPANY (NH) – TWY Search International Sdn Bhd
Role Summary
The Customer Service Executive is responsible for managing order processes and ensuring exceptional service delivery. This role involves building relationships with internal teams and external customers while overseeing fulfilment and sales administration.
Job Description
In this dynamic role, the Customer Service Executive will engage in day-to-day operations that include coordinating shipments and supporting the sales team. The work environment is fast-paced, requiring strong organizational skills and the ability to manage multiple tasks effectively.
Key Responsibilities:
- Manage order processes to ensure timely fulfilment.
- Coordinate shipments and logistics for customer orders.
- Support the sales team with administrative tasks and customer inquiries.
- Act as the primary contact for customers to resolve issues and provide information.
- Build and maintain relationships with internal teams and external customers.
- Collaborate with regional counterparts, particularly in China, to streamline operations.
- Oversee sales administration to ensure accuracy and efficiency.
Job Requirements
Degree in Business Administration, Information Systems, or related disciplines.
Minimum 2 years of experience in customer service or sales administration.
Experience using integrated systems for sales transaction processing (SAP experience is a strong advantage).
Excellent command of English (written & spoken).
Able to read and communicate in Mandarin (required for liaising with China counterparts).
Proficiency in Cantonese is an added advantage.
Strong skills in Microsoft Office applications (Word, Excel, PowerPoint).
Quick Info
Company
TWY Search International Sdn Bhd
Location
Selangor
Salary
MYR 4000 - 6500
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Order Management
Sales Support
Communication
Relationship Building
Microsoft Office
SAP
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