Customer Service Executive 客戶服務主管 at Promicom Services (M) Sdn Bhd - Selangor

The Customer Service Executive is responsible for addressing customer inquiries and ensuring a high level of satisfaction. This role involves engaging with customers through various channels and collaborating with other departments to enhance service delivery.

As a Customer Service Executive specializing in the Hong Kong market, you will handle customer inquiries, resolve issues, and maintain strong customer relationships in a dynamic work environment. You will track customer feedback and contribute to process improvements to meet the evolving needs of our clients.

Key Responsibilities:

• Address customer inquiries through various communication channels.
• Resolve customer issues promptly and effectively.
• Collaborate with other departments to enhance service delivery.
• Maintain strong relationships with customers to ensure satisfaction.
• Track and analyze customer feedback for process improvements.
• Provide timely and accurate information to customers.
• Contribute to the development of customer service strategies.