Customer Service Executive 客戶服務主管 – Promicom Services (M) Sdn Bhd
Role Summary
The Customer Service Executive is responsible for addressing customer inquiries and ensuring a high level of satisfaction. This role involves engaging with customers through various channels and collaborating with other departments to enhance service delivery.
Job Description
As a Customer Service Executive specializing in the Hong Kong market, you will handle customer inquiries, resolve issues, and maintain strong customer relationships in a dynamic work environment. You will track customer feedback and contribute to process improvements to meet the evolving needs of our clients.
Key Responsibilities:
- Address customer inquiries through various communication channels.
- Resolve customer issues promptly and effectively.
- Collaborate with other departments to enhance service delivery.
- Maintain strong relationships with customers to ensure satisfaction.
- Track and analyze customer feedback for process improvements.
- Provide timely and accurate information to customers.
- Contribute to the development of customer service strategies.
Job Requirements
Minimum Diploma qualification.
Proficient in English and Cantonese.
Strong communication and interpersonal skills.
Experience in customer service or related fields.
Familiarity with CRM systems is an advantage.
Problem-solving skills and attention to detail.
Quick Info
Company
Promicom Services (M) Sdn Bhd
Location
Selangor
Salary
MYR 3400 - 4000
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Interpersonal Skills
CRM Systems
Attention To Detail
Time Management
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