Internship For Customer Support Executive (Cantonese Speaker) at Promicom Services (M) Sdn Bhd - Selangor

The Internship For Customer Support Executive (Cantonese Speaker) is responsible for managing all inbound and outbound communications to ensure timely responses to customer inquiries. This role provides an opportunity to gain hands-on experience in customer service while enhancing problem-solving abilities in a dynamic environment.

As an intern, you will engage in daily communications with customers through calls and emails, developing your communication skills and learning to handle various customer scenarios effectively. You will play a vital role in maintaining customer satisfaction and supporting overall team objectives.

Key Responsibilities:

• Manage inbound and outbound communications with customers.
• Respond promptly to customer inquiries via calls and emails.
• Develop effective communication strategies for various customer scenarios.
• Assist in resolving customer issues and complaints.
• Collaborate with team members to enhance customer service processes.
• Maintain accurate records of customer interactions.
• Contribute to team objectives and customer satisfaction initiatives.