Customer Service Representative – SB Advisory Services
Role Summary
The Customer Service Representative is responsible for engaging with customers over the phone. This role plays a crucial part in ensuring customer satisfaction by providing clear explanations of the services offered by the company.
Job Description
As a Customer Service Representative, you will be responsible for contacting customers via phone. Your main task will be to follow up with customers and provide clear explanations regarding the services offered by the company.
Key Responsibilities:
- Contact customers to follow up on inquiries.
- Provide clear and detailed information about services.
- Ensure customers understand the benefits and features of our services.
- Address any questions or concerns from customers.
- Maintain a positive and friendly attitude during interactions.
- Listen carefully to customer needs and feedback.
- Collaborate with team members to enhance service delivery.
Job Requirements
Minimum qualification of SPM or equivalent.
Good communication skills in Malay.
Ability to work both in a team and independently.
Experience in customer service is an advantage.
Positive and friendly demeanor.
Ability to listen and understand customer needs.
Time management and organizational skills.
Quick Info
Company
SB Advisory Services
Location
Selangor
Salary
MYR 2500 - 3000
Skills Required
6 skills
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Required Skills
Communication
Customer Engagement
Problem Solving
Active Listening
Team Collaboration
Time Management
Application Tips
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