Customer Service Representative – Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Role Summary
The Customer Service Representative is responsible for addressing customer inquiries and resolving complaints related to company tools. This role plays a crucial part in ensuring customer satisfaction and involves collaboration to enhance knowledge and soft skills.
Job Description
In this role, you will engage with customers daily, addressing their questions and concerns while striving to provide excellent service. You will work in a supportive team environment that encourages learning and development.
Key Responsibilities:
- Resolve customer inquiries and complaints effectively.
- Identify customer needs through active listening.
- Display empathy towards customers and their concerns.
- Collaborate with team members to enhance service delivery.
- Document customer interactions accurately.
- Provide feedback to improve service processes.
- Participate in training sessions to develop soft skills.
Job Requirements
Excellent communication and interpersonal skills.
Basic knowledge of customer service principles.
Ability to work in a collaborative team environment.
Willingness to learn and enhance soft skills.
Empathy towards customers and their concerns.
Quick Info
Company
Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Location
Selangor
Salary
—
Skills Required
7 skills
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Required Skills
Communication
Active Listening
Empathy
Team Collaboration
Problem Solving
Customer Service Principles
Adaptability
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