Customer Service Representative – Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Role Summary
The Customer Service Representative role involves assisting customers by addressing their questions and complaints related to company tools. The position requires effective communication, active listening, empathy, and collaboration within a team to enhance customer satisfaction and develop relevant soft skills.
Job Description
The Customer Service Representative is responsible for solving customer questions and complaints related to company tools, aiming to achieve customer satisfaction. The role involves identifying customer needs, displaying empathy, and using active listening to make decisions and find suitable resolutions while working collaboratively to gain knowledge and enhance soft skills.
Job Requirements
Excellent communication and interpersonal skills.
Ability to listen actively and identify customer needs.
Empathy towards customers and their concerns.
Capability to work in a collaborative team environment.
Willingness to learn and enhance soft skills.
Basic knowledge of customer service principles.
Quick Info
Company
Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Communication
Interpersonal Skills
Active Listening
Empathy
Problem Solving
Teamwork
Adaptability
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