Customer Service Representative at Black & Decker Asia Pacific (Malaysia) Sdn. Bhd. - Selangor

The Customer Service Representative is responsible for addressing customer inquiries and resolving complaints related to company tools. This role plays a crucial part in ensuring customer satisfaction and involves collaboration to enhance knowledge and soft skills.

In this role, you will engage with customers daily, addressing their questions and concerns while striving to provide excellent service. You will work in a supportive team environment that encourages learning and development.

Key Responsibilities:

• Resolve customer inquiries and complaints effectively.
• Identify customer needs through active listening.
• Display empathy towards customers and their concerns.
• Collaborate with team members to enhance service delivery.
• Document customer interactions accurately.
• Provide feedback to improve service processes.
• Participate in training sessions to develop soft skills.