Customer Service Representative – The Fame Events Sdn Bhd
Role Summary
The Customer Service Representative is responsible for being the first point of contact for our clients. This role involves managing customer interactions and ensuring a high level of satisfaction through effective communication and problem resolution.
Job Description
As a Customer Service Representative at The Fame Events Sdn Bhd, you will engage with clients daily, addressing their inquiries and resolving issues in a fast-paced environment. Your proactive approach will contribute to the overall success of our events and enhance customer satisfaction.
Key Responsibilities:
- Manage customer interactions and inquiries promptly.
- Resolve customer issues effectively and efficiently.
- Provide detailed information about our services to clients.
- Follow up on inquiries to ensure customer satisfaction.
- Maintain a seamless communication flow with clients.
- Document customer interactions and feedback accurately.
- Collaborate with team members to improve service delivery.
Job Requirements
Proven experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work in a fast-paced environment.
Proficiency in Microsoft Office Suite.
Knowledge of CRM systems is a plus.
Strong attention to detail.
Quick Info
Company
The Fame Events Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 4500 - 5500
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Microsoft Office
CRM Systems
Attention To Detail
Interpersonal Skills
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