Customer Services ( Malaysian CHINESE ONLY ) – Wow People
Role Summary
This position requires managing customer inquiries across multiple channels while ensuring timely service delivery and maintaining product knowledge. Strong communication and multitasking abilities are essential for building customer relationships and enhancing service quality.
Job Description
The role involves handling customer inquiries through various channels such as WhatsApp, calls, emails, and Livechat. You will provide comprehensive service to customers, maintain knowledge of products and policies, and ensure timely delivery while building positive relationships. Additionally, you will collect feedback to improve service processes and keep detailed records of customer interactions.
Job Requirements
Fluent in English and Bahasa Malaysia; Mandarin is an advantage.
Possess at least a Diploma in any field; customer service experience preferred.
Fresh graduates are encouraged to apply.
Strong communication and multitasking skills.
Proficient in Excel.
Aiming for career growth and success.
Quick Info
Company
Wow People
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Multitasking
Excel
Relationship Building
Feedback Analysis
Product Knowledge
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