Customer Services ( Malaysian CHINESE ONLY ) – Wow People

The Customer Services role is responsible for managing customer inquiries across multiple communication channels. This position plays a crucial role in enhancing customer satisfaction and fostering positive relationships through effective service delivery.

In this role, you will engage with customers daily via WhatsApp, calls, emails, and Livechat, ensuring their inquiries are addressed promptly and effectively. You will maintain a thorough understanding of our products and policies to provide accurate information and support.

Key Responsibilities:

• Handle customer inquiries through various channels.
• Provide comprehensive service and support to customers.
• Maintain knowledge of products and company policies.
• Ensure timely delivery of information and services.
• Build and maintain positive relationships with customers.
• Collect feedback to improve service processes.
• Keep detailed records of customer interactions.