Customer Success Executive (Accounting / SaaS Software) at Bukku - Kuala Lumpur

The Customer Success Executive is responsible for enhancing customer satisfaction and contributing to the development of the best accounting software in Southeast Asia. This role involves direct interaction with customers to resolve queries and improve their experience with the product.

In this role, you will engage with customers through live chat, email, and calls, providing support and building strong relationships. You will collaborate with product and development teams to address technical issues and ensure customer needs are met.

Key Responsibilities:

• Provide support to customers through live chat, email, and phone calls.
• Gain in-depth product knowledge to effectively resolve customer queries.
• Manage customer relationships to enhance satisfaction and retention.
• Collaborate with product and development teams to address technical issues.
• Identify and escalate customer challenges to appropriate teams.
• Conduct follow-ups to ensure customer issues are resolved.
• Gather customer feedback to contribute to product improvement.