Customer Success Mgmt Specialist – Accenture Malaysia
Role Summary
The Customer Success Management Specialist for Indonesian speakers is responsible for leading and managing customer engagement to achieve revenue and consumption targets. This role plays a critical part in guiding customer strategy and growth by leveraging best practices and Microsoft programs in a collaborative environment.
Job Description
In this position, you will engage with customers daily to analyze their usage and needs while driving increased consumption of cloud and support services. You will work closely with cloud solution architects and stakeholders to develop effective cloud solutions on Azure.
Key Responsibilities:
- Lead customer engagement initiatives to achieve revenue targets.
- Analyze customer usage data to identify needs and opportunities.
- Drive increased consumption of cloud and support services.
- Create modernization roadmaps aligned with business and IT needs.
- Conduct architectural design sessions to implement solutions.
- Collaborate with cloud solution architects to develop cloud solutions.
- Guide customers on modernization and cloud strategies.
Job Requirements
Ability to communicate effectively in Indonesian.
Proven skills in customer engagement and relationship management.
Strong analytical skills to assess customer usage and needs.
Technical knowledge related to cloud computing and solution architecture.
Experience in guiding and advising customers on modernization and cloud solutions.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Engagement
Analytical Skills
Cloud Computing
Solution Architecture
Project Management
Collaboration
Technical Knowledge
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