Customer Success Mgmt Specialist – Accenture Malaysia
Role Summary
The Customer Success Management Specialist for Indonesian speakers is responsible for managing customer engagement to meet revenue and consumption targets. The role involves analyzing customer needs, guiding customer strategy, and applying technical knowledge to design and implement cloud solutions on Microsoft Azure.
Job Description
The Customer Success Management Specialist for Indonesian speakers is responsible for leading and managing customer engagement to achieve revenue and consumption targets. The role involves guiding customer strategy and growth by leveraging best practices and Microsoft programs, analyzing customer usage versus needs, and driving increased consumption of cloud and support services. This position also includes applying technical knowledge to create modernization roadmaps, architect solutions aligned with business and IT needs, and conducting architectural design sessions to implement effective solutions. Collaboration with other cloud solution architects and stakeholders is essential to develop cloud solutions on Azure.
Job Requirements
Ability to communicate effectively in Indonesian.
Proven skills in customer engagement and relationship management.
Strong analytical skills to assess customer usage and needs.
Technical knowledge related to cloud computing and solution architecture.
Experience in guiding and advising customers on modernization and cloud solutions.
Ability to collaborate with multiple stakeholders and teams.
Capacity to manage projects and orchestrate resources effectively.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Customer Success Management
Customer Engagement
Relationship Management
Analytical Skills
Cloud Computing
Solution Architecture
Stakeholder Collaboration
Project Management
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