Delivery Lead Manager (Trust and Safety) – Accenture Malaysia
Role Summary
The Delivery Lead Manager (Trust and Safety) role involves overseeing the delivery of Trust and Safety services with a focus on client success. The position requires managing multiple clients and teams while ensuring rigorous project management and fostering strong client relationships. The manager is also responsible for driving innovation and improvements and leveraging organizational expertise to address client challenges.
Job Description
The Delivery Lead Manager (Trust and Safety) is responsible for overseeing the delivery of Trust and Safety services with a strong focus on client success. The role requires managing multiple clients, ensuring rigorous project management within defined scope, timelines, risks, and quality standards, and establishing strong client relationships through understanding their needs and feedback. The manager leads high-performance teams across locations, drives ongoing innovation and improvements, promotes follow-on business through up-selling and cross-selling, and leverages Accenture’s expertise to address client challenges effectively.
Job Requirements
Strong leadership skills to manage multiple clients and teams effectively.
Deep understanding of the Trust and Safety and BPO landscape, particularly in Malaysia.
Ability to ensure rigorous project management including scope, timeline, risk, and quality management.
Excellent client relationship management and communication skills.
Capability to build and engage high-performance teams with clear expectations and purpose.
Ability to innovate and improve delivery processes using industry knowledge.
Skills to identify and pursue opportunities for up-selling and cross-selling.
Ability to leverage organizational expertise and resources to meet client priorities.
Strong problem-solving skills and ability to bring new ideas and innovation to clients.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Trust And Safety
Project Management
Client Relationship Management
Leadership
Team Management
Process Improvement
Business Development
Problem Solving
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