Delivery Lead Manager (Trust and Safety) – Accenture Malaysia
Role Summary
The Delivery Lead Manager (Trust and Safety) is responsible for overseeing the delivery of Trust and Safety services with a strong focus on client success. This role involves managing multiple clients and leading high-performance teams to drive innovation and improvements in service delivery.
Job Description
In this role, you will engage with clients to understand their needs and ensure the successful delivery of services. You will manage projects within defined scopes, timelines, and quality standards while fostering strong client relationships.
Key Responsibilities:
- Oversee the delivery of Trust and Safety services to multiple clients.
- Manage project timelines, risks, and quality standards rigorously.
- Establish and maintain strong client relationships through effective communication.
- Lead high-performance teams across various locations.
- Drive ongoing innovation and improvements in service delivery processes.
- Identify and pursue opportunities for up-selling and cross-selling.
- Leverage Accenture’s expertise to address client challenges effectively.
Job Requirements
Strong leadership skills to manage multiple clients and teams effectively.
Deep understanding of the Trust and Safety and BPO landscape, particularly in Malaysia.
Excellent client relationship management and communication skills.
Strong problem-solving skills and ability to bring new ideas and innovation to clients.
Ability to innovate and improve delivery processes using industry knowledge.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Leadership
Project Management
Client Relationship Management
Problem Solving
Innovation
Communication
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