Digital Content Reviewer – Accenture Malaysia
Role Summary
This role involves reviewing and analyzing online content in Mandarin and Cantonese to ensure its safety and quality. The position requires investigating and resolving flagged content while complying with client guidelines.
Job Description
The Digital Content Reviewer - Mandarin with Cantonese Dialect Support (Trust & Safety) role involves analyzing and reviewing user profiles, audio, videos, and text-based content to ensure the quality and safety of online content. This position supports platform companies by investigating, escalating, and resolving reported issues or flagged content. The role requires resilience due to potential exposure to sensitive or objectionable content and emphasizes participation in well-being programs to support employees in this environment.
Job Requirements
Strong skills in Mandarin and understanding of Cantonese dialect.
Ability to review, classify, and remove content according to client guidelines.
Capability to investigate, resolve, and escalate content issues.
Resilience and coping skills to handle exposure to sensitive or objectionable content.
Willingness to participate in training programs and process improvement initiatives.
Good communication skills for advocacy and team collaboration.
Ability to stay updated on changing client policies and guidelines.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Mandarin Language Skills
Cantonese Dialect Proficiency
Content Review And Classification
Issue Investigation And Resolution
Resilience And Stress Management
Communication Skills
Policy And Guidelines Compliance
Team Collaboration
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