Digital Experience Design Specialist (UX background) – Accenture Malaysia
Role Summary
The Digital Experience Design Specialist is responsible for transforming customer-centric sales and marketing experiences in the banking sector. This role combines hands-on delivery with strategic advisory work, impacting the overall customer journey and engagement.
Job Description
In this role, you will work closely with cross-functional teams to redesign and develop the bank's digital sales funnel, utilizing journey design principles. You will engage with C-suite stakeholders, providing insights and recommendations to enhance customer experiences.
Key Responsibilities:
- Redesign and develop digital sales funnels using journey design principles.
- Act as a trusted advisor to senior stakeholders on customer experience strategies.
- Strategize and plan conversion rate optimization experiments.
- Lead customer journey redesigns for sales and marketing funnels.
- Map critical customer paths and identify friction points using UX methodologies.
- Collaborate with clients to assess CRM maturity and design transformation roadmaps.
- Deliver end-to-end customer journey optimizations including acquisition and retention.
Job Requirements
Strong understanding of customer experience and UX principles.
Experience leading customer journey redesigns.
Ability to act as a trusted advisor to senior stakeholders.
Data-driven approach to improving customer journeys.
Knowledge of omnichannel orchestration and AI adoption.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
UX Design
Customer Journey Mapping
Conversion Rate Optimization
Strategic Advisory
Data Analysis
Stakeholder Engagement
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