Digital Experience Design Specialist (UX background) – Accenture Malaysia
Role Summary
The Digital Experience Design Specialist is responsible for transforming customer-centric sales and marketing experiences in the banking sector. This role combines hands-on delivery with strategic advisory work, impacting the overall customer journey and engagement.
Job Description
In this role, you will work closely with cross-functional teams to redesign and develop the bank's digital sales funnel, utilizing journey design principles. You will engage with C-suite stakeholders, providing insights and recommendations to enhance customer experiences.
Key Responsibilities:
- Redesign and develop digital sales funnels using journey design principles.
- Act as a trusted advisor to senior stakeholders on customer experience strategies.
- Strategize and plan conversion rate optimization experiments.
- Lead customer journey redesigns for sales and marketing funnels.
- Map critical customer paths and identify friction points using UX methodologies.
- Collaborate with clients to assess CRM maturity and design transformation roadmaps.
- Deliver end-to-end customer journey optimizations including acquisition and retention.
Job Requirements
Strong understanding of customer experience and UX principles.
Experience leading customer journey redesigns.
Ability to act as a trusted advisor to senior stakeholders.
Data-driven approach to improving customer journeys.
Knowledge of omnichannel orchestration and AI adoption.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
UX Design
Customer Journey Mapping
Conversion Rate Optimization
Strategic Advisory
Data Analysis
Stakeholder Engagement
Digital Experience Design Specialist (UX background) - Frequently Asked Questions
What is the salary for a Digital Experience Design Specialist (UX background) at Accenture Malaysia in Kuala Lumpur?
Accenture Malaysia has not disclosed the salary for this role. Digital Experience Design Specialist (UX background) positions in Kuala Lumpur typically pay RM999–RM16,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Digital Experience Design Specialist (UX background) job located?
This Digital Experience Design Specialist (UX background) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Digital Experience Design Specialist (UX background) role?
Accenture Malaysia is looking for Strong understanding of customer experience and UX principles.; Experience leading customer journey redesigns.; Ability to act as a trusted advisor to senior stakeholders..
How do I apply for this Digital Experience Design Specialist (UX background) job at Accenture Malaysia?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
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