Director of Rooms - Sheraton Kota Kinabalu – Marriott International
Role Summary
The Director of Rooms is responsible for leading the strategic direction of the Rooms department at Sheraton Kota Kinabalu. This role significantly impacts guest satisfaction and operational efficiency while driving revenue growth and financial performance.
Job Description
In this role, the Director of Rooms oversees the daily operations of the Rooms department, ensuring that all services meet brand standards and customer expectations. The position requires collaboration with various teams to implement strategies that enhance guest experiences and employee satisfaction.
Key Responsibilities:
- Develop and implement departmental strategies aligned with brand service initiatives.
- Ensure operations meet brand standards and customer needs.
- Drive revenue growth and maximize financial performance of the Rooms department.
- Monitor and coach Rooms operations sales performance against budget.
- Handle guest feedback and complaints effectively to maintain high customer service standards.
- Manage human resources activities including hiring, communication, and staff development.
- Foster an environment that values diversity and inclusion.
Job Requirements
A 2-year degree in Business Administration, Hotel and Restaurant Management, or a related major with 4 years of experience in relevant areas, OR a 4-year bachelor's degree with 2 years of experience.
Strong leadership and communication skills.
Experience in managing profitability and operational strategy.
Ability to monitor and coach sales performance.
Strong customer service focus.
Skilled in human resources management.
Quick Info
Company
Marriott International
Location
Sabah
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Leadership
Communication
Customer Service
Financial Management
Strategic Planning
Problem Solving
Team Development
Director of Rooms - Sheraton Kota Kinabalu - Frequently Asked Questions
What is the salary for a Director of Rooms - Sheraton Kota Kinabalu at Marriott International in Sabah?
Marriott International has not disclosed the salary for this role.
Where is this Director of Rooms - Sheraton Kota Kinabalu job located?
This Director of Rooms - Sheraton Kota Kinabalu position is based in Sabah, Malaysia. This role is fully on-site.
What qualifications do I need for this Director of Rooms - Sheraton Kota Kinabalu role?
Marriott International is looking for A 2-year degree in Business Administration, Hotel and Restaurant Management, or a related major with 4 years of experience in relevant areas, OR a 4-year bachelor's degree with 2 years of experience.; Strong leadership and communication skills.; Experience in managing profitability and operational strategy..
How do I apply for this Director of Rooms - Sheraton Kota Kinabalu job at Marriott International?
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