Director of Rooms – Marriott International

The Director of Rooms is responsible for leading the strategic direction of the Rooms department at Sheraton Kota Kinabalu. This role significantly impacts guest satisfaction and operational efficiency while driving revenue growth and financial performance.

In this role, the Director of Rooms oversees the daily operations of the Rooms department, ensuring that all services meet brand standards and customer expectations. The position requires collaboration with various teams to implement strategies that enhance guest experiences and employee satisfaction.

Key Responsibilities:

• Develop and implement departmental strategies aligned with brand service initiatives.
• Ensure operations meet brand standards and customer needs.
• Drive revenue growth and maximize financial performance of the Rooms department.
• Monitor and coach Rooms operations sales performance against budget.
• Handle guest feedback and complaints effectively to maintain high customer service standards.
• Manage human resources activities including hiring, communication, and staff development.
• Foster an environment that values diversity and inclusion.