Role Summary
Provide comprehensive technical support and troubleshooting for Deloitte employees across various IT platforms and hardware. Ensure high productivity through timely resolution of technical issues while maintaining exceptional service quality and professional standards.
Job Description
As a GlobalCore IT Specialist, you will provide technical support to Deloitte employees through various inbound channels. Your responsibilities include troubleshooting Microsoft O365, Outlook, and Hybrid environments, managing Active Directory, and resolving hardware issues for laptops and peripherals. You will ensure high service quality by meeting KPIs like FCR and CSAT while following firm policies and security guidelines for sensitive information.
Job Requirements
Bachelor's degree in any field.
1 to 4 years of experience in technical support or a call center environment.
Proficient in Microsoft O365, Outlook, Active Directory, and Hybrid environments.
Strong troubleshooting skills for Windows/Mac OS and mobile platforms (iOS/Android).
Knowledge of networking, internet connectivity, and computer hardware (laptops, printers).
Excellent command of English and Bahasa Melayu (written and spoken).
Ability to work under pressure and meet performance KPIs like FCR and CSAT.
Strong interpersonal and communication skills for effective stakeholder management.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
13 skills
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Required Skills
IT Support
Troubleshooting
Microsoft O365
Active Directory
Windows
Mac OS
Networking
Customer Service
Hardware Maintenance
Android
Ios
MS Outlook
Communication Skills
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